Len Cunningham Email & Phone Number

Massachusetts, United States

 Manage $25m yearly service account consisting of two separate entities. One in the Insurance vertical and the other in healthcare. Manage $2.5M yearly service account in the Retail vertical. Responsible for P&L, growth, continuous service improvement and client satisfaction. Estimated total staff of two hundred within the combined organizational structure. Re-established a Governance structure for client management and CSI program for company use.

Massachusetts, United States

ITO Director, Solution Architecture Provided support for the pursuit of new and renewed contractual managed service agreements with clients. Solution, price and negotiate to closure. $68M contracted new business.ITO Sr. Consultant  Performed multiple assessments related to operational efficiencies within the IT model for a global $5B manufacturer headquartered in Germany. Developed recommendations and a roadmap to bolster operations and increase end-user satisfaction. Developed multiple, core ITIL policies, process, and procedures for use globally. Built training content and assisted with introduction into the environment. Worked with senior management to implement many of the recommended changes to the operational state providing a consistent delivery model across the globe with the ability to measure success and drive continuous improvement. Managed multiple M&A integrations in North America on time and within budget targets.

Massachusetts, United States

 Lead and manage large scale, complex global infrastructure outsourcing implementations. Including offshore operations. Solution and cost large scale, global infrastructure mobilization opportunities.

Massachusetts, United States

 Manage a staff responsible for the overall client relationship, operational state and P&L. Including US managed service and consulting businesses. Work with business development team in pursuit of new logo managed service and consulting opportunities in the US. Responsible for pre-sales support teams.

Massachusetts, United States

 Develop relationships to drive consulting sales across New England and upstate NY. Quota carrying position.

Massachusetts, United States

 Strategic Sales Consultant responsible for solution development, costing, positioning, negotiating and closing major outsourcing opportunities. Total contract value attained $38.5M 2007, $22.6M 2008, $24.5M 2009, $29M 2010 and $12M 2011. Presidents club 2009 and 2010. Manage all operational, relationship and P&L components of multiple strategic client outsourcing partnerships ($12M+ annual rev.). Responsible for value added strategic planning and execution. Approximately 110 employees staffed.