With over seven years of professional experience, my core competencies lie in quality management, internal audits, and optimizing operations for BPO. At Paxful, I was driven by a mission to enhance service quality and efficiency, guided by a deep understanding of product lines and operational processes. My focus was to contribute to a culture of high performance, where my analytical insights and feedback supported continuous improvement and aligned with the organization's goals.During my tenure as a Quality Assurance Associate at Paxful from October 2019 to May 2023, I specialized in performing meticulous quality audits and data analysis across various channels. My role entailed providing constructive feedback to help build a robust team and offering high-level insights to management on performance issues and trends. These responsibilities honed my skills in identifying knowledge gaps and process improvements, ensuring that our team consistently upheld the highest standards of quality and excellence.