Lena Auerbach Email & Phone Number

Chesterfield, England, United Kingdom

Chesterfield, Derbyshire, United Kingdom

Working within a small team of buyers and account managers in a PCB and box-build manufacturing company. Responsible for communicating with vendors and shipping companies to ensure that all critical deliveries arrive in time for production and keeping internal systems updated with current and accurate information to ensure operational efficiency.Principle Responsibilities:Ordering stock, tools and equipment for internal use.Adding acknowledgments and uploading order books.Aligning purchase orders to customer sales orders, by pushing or pulling orders to meet frequently changing business priorities.Resolving delivery queries and returns.Working closely with vendors on delays and back-orders, to make sure they get expedited or escalated to the relevant buyer.Assisting with production planning by aligning incoming stock with specific production jobs to streamline the picking process for the stores department.Help settle invoice queries that could delay critical shipments.Maintaining database by keeping vender contact information up to date along with accredita-tion’s and NDA’s.

Barlborough

Fast paced admin and purchasing role within B2B hardware break fix. I work as part of a team, who is the bridge between the customer’s request and the resolution. I source spare parts or equipment required to fix the end-users hardware issues, be it 4 hour SLA, next day or longer, and handle the logistics of getting the part either to customer’s site or to meet up with the attending engineer. Principle Responsibilities:• Responsible for sourcing hardware equipment and parts, to cover a wide range of contractual Service Level Agreement’s.• Liaise directly with external suppliers.• Working closely with other departments within the company, to ensure effective levels of communication are maintained to attain customer satisfaction.• Responsible for running daily and weekly reports, using internal reporting system and contractual information, to plan and maintain availability of spare parts and equipment at the companies’ storage locations throughout the UK.• To maintain minimum / maximum stock levels within budgetary target.• Monitoring the shipment to and from repair centres of Customer Property and BT owned assets. As well as loading equipment through for testing and repair in our internal workshop.• Responsible making and implementing new processes for maintenance, installation and return of specific customer’s owned assets.• Ensure the most appropriate carriage is utilised when shipping equipment around the UK.• Confirming delivery, obtaining proof of delivery and advising customer and engineers of any delays or re-directions.• Providing quotations for none-contract end users and confirming orders directly with customers who do not required engineer attendance.

Cambridge, United Kingdom

My role involved working as part of a small team in a fast growing branch of an US based company, who make and distribute research antibodies throughout Europe, US and Asia. The position required me to manage the operational supply of goods to the customer from beginning to end, whilst delivering superb levels of customer service, as well as providing marketing support via translation of marketing materials for the Scandinavian market.Principle Responsibilities:• Main person responsible for product operations; receiving products from US Head Office and outside laboratories within the EU, matching inbound delivery to outgoing product orders and maintaining stock levels for fast moving products.• Fulfilment of customer orders and generation of order acknowledgements and price quotations. Packing and handling of orders, including organising shipping via carriers (DHL/FedEx/TNT etc.).• Responsible for producing quarterly shipping reports and regular stock/inventory reports, as well as managing invoicing and processing card payments.• General customer service activities including answering UK/European queries via telephone, email, fax and via web-chat sessions through the company website.• Range of marketing support activities, including translation of English marketing materials (on the page, direct mail, web copy, instruction videos for company YouTube account etc.) into Danish. • Responsible for managing the logistics of exhibition equipment shipped to a variety of events/conferences, both in the UK and across Europe.• Representing the company at conferences in Europe.• Training new staff.

Cambridge, United Kingdom

Working with a diverse, changing team at a market leading eye laser clinic, I was the central point of contact for patients visiting the clinic, carrying out a wide range of reception and administrative duties. My role required me to provide excellent levels of customer service and work to an accurate and high level of detail. The position also required a level of flexibility, as I have also needed to work at alternative clinics throughout the UK, at short notice, as and when cover was required. Principle Responsibilities:• Welcome patients when they visit the clinic and co-ordinate their itinerary for pre-assessment consultation.• Monitor progress of patients during their visit, offering appropriate advice and support and making sure they receive a high standard of customer care. • Carry out a wide variety of reception and administration duties including, keeping clinic documents and patient files up-to-date, ordering office and clinical supplies, preparing patient invoices, processing payments and setting up finance agreements accordingly. Making sure patients are signing the correct documentation prior to treatment. Ensuring that the waiting area was kept looking presentable.• Providing a prompt and polite telephone service, booking consultations, follow up and treatment appointments and responding to patient queries or requests as necessary.• Manage the daily diary from reception and ensure that patients are notified at all times if their appointment time is delayed or needs to be re-scheduled.• Training new members of staff from other clinics to ensure best practice is followed.• Key-holder for the clinic, added responsibility for opening and closing the clinic, ensuring the premises is locked and alarmed at all times.

Køge, Denmark

Working as part of a small team, I was responsible for running the operational administration at one of the offices of one of the largest Danish transport companies. The company specialises in running ferry transports between several different islands in Denmark and caters for both public transport and commercial shipping.This role had varied work patterns, requiring me to adopt a flexible approach to working. During my time with the company, I took on additional responsibilities to ensure schedules were met and made sure cargo manifests and public tickets were documented correctly. Principle Responsibilities:• Liaising with commercial companies to organise cargo shipping times• Selling tickets to the public (both Danish and tourist)• Checking customers and commercial cargo onto the ferry• Ordering office supplies• Key-holder for ticket office• Training new staff