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Hi, I’m Lena, a Senior UX Researcher with over 5 years of experience in UXR, 2 years of experience as a Research Assistant at a psychology lab, and a degree in Human Factors Engineering. I enjoy unpacking complex problems using human-centered approaches to deliver meaningful experiences.I’ve applied both qualitative and quantitative research methodologies across a range of industries to identify problems, enhance experiences, and drive business growth. These industries include:
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Senior Ux ResearcherŌuraSan Francisco, Ca, Us
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Senior Ux ResearcherBlink Ux Oct 2024 - Present -
Senior Ux ResearcherMercari Us Aug 2023 - Jun 2024San Francisco Bay AreaLed mixed-method research approaches to drive product decisions related to Mercari’s inventory growth and customer engagement initiatives. Facilitated cross-functional workshops and share-outs to improve question intake, problem definition, strategic discussions, and insight-backed actions. -
Ux Researcher IiMercari Us Aug 2022 - Aug 2023Responsible for all research planning, study design, and implementation of customer insights related to the Logistics team to influence design decisions and identify opportunities for improvement. Built and managed internal participant panels, question repositories, study templates, and communication channels to drive Research Operations efficiency, maturity, and rigor.
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Ux Research LeadAvail Car Sharing Mar 2021 - Aug 2022San Francisco Bay AreaResponsible for the planning, execution, and strategy of research for Avail’s Operations enterprise tool and Customer booking experience. Involved in all phases of the product development process and strategically measured the impact of UX through UX metrics and benchmarking.Collaborated closely with product managers, designers, engineers, and business teams to integrate user-centered research and insights at all stages of the product life cycle. Influenced product direction, goals, requirements, and roadmaps. Worked directly with designers to refine and validate solutions, providing guidance & support through various research methodologies.
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Ux Researcher And DesignerAvail Jul 2019 - Mar 2021San Francisco Bay AreaAvail is an Allstate company providing peer-to-peer car sharing services at airports and downtown locations nationwide.Led research initiatives for the Growth team. Iteratively translated learnings into designs to launch and expand Avail’s car-sharing platform.
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Research AssistantCenter For Applied Brain And Cognitive Sciences Nov 2016 - Apr 2019Greater Boston AreaResearched (1) how augmented reality navigation cues impact navigation strategies and (2) how exercise impacts prefrontal brain activation and emotion regulation.
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User Experience Intern IiEnvestnet | Yodlee Jul 2018 - Aug 2018San Francisco Bay AreaConducted an exploratory UX research and development project, redesigning all data visualizations in seven financial applications. -
User Experience Intern IEnvestnet | Yodlee May 2017 - Aug 2017San Francisco Bay AreaConducted user research through surveys and focus groups to identify user needs for the college-age demographic.Conducted heuristic evaluations of financial apps. Documented and prioritized 100+ bugs and recommendations.Improved product visuals by creating 400+ logos and favicons in Sketch.
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Science Editorial Intern IiTci (Teachers' Curriculum Institute) May 2016 - Aug 2016Mountain View, CaDesigned, developed, and published interactive tutorials for seven middle school textbooks to enhance students' comprehension of material. -
Science Editorial Intern ITci (Teachers' Curriculum Institute) Jun 2015 - Aug 2015Mountain View, CaDeveloped interactive tutorials and reading challenges for online use of K-12 students.
Lena Chang Skills
Lena Chang Education Details
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Summa Cum Laude
Frequently Asked Questions about Lena Chang
What company does Lena Chang work for?
Lena Chang works for Ōura
What is Lena Chang's role at the current company?
Lena Chang's current role is Senior UX Researcher.
What is Lena Chang's email address?
Lena Chang's email address is le****@****ari.com
What is Lena Chang's direct phone number?
Lena Chang's direct phone number is +165079*****
What schools did Lena Chang attend?
Lena Chang attended Tufts University, University Of Melbourne.
What are some of Lena Chang's interests?
Lena Chang has interest in Education.
What skills is Lena Chang known for?
Lena Chang has skills like Organization Skills, Powerpoint, Leadership, Public Speaking, Microsoft Office, Graphic Design, Product Management, Sketch App, Microsoft Word, Coaching, Social Media, User Research.
Who are Lena Chang's colleagues?
Lena Chang's colleagues are Veera Lindholm, Rafał Małczyński, Theodotos Christou, Laura Endo, Laura Lira, Alex Souchkova, Kiril Mitev.
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