• Managed the day-to-day operations of the Volunteer Program for Nashville Humane Association including 515 active volunteers and approximately 20,000 annual volunteer hours• Rebuilt and organized NHA’s Volunteer database system (Better Impact), then authored a new Volunteer Handbook and Standard Operating Procedures• Created the shelter’s ‘Specialized Volunteer’ program including Veterinary Volunteers and Community Resource Volunteers• Reimagined NHA’s Volunteer Mission Statement, including researching, and authoring the shelter’s first Diversity, Equity and Inclusion policy • Created a Conflict Resolution process for volunteers to resolve issues and share concerns in a fear-free environment• Designed, developed and authored weekly communications to support volunteer opportunities and drive new volunteer engagement within the community• Researched and authored a brand new Humane Education curriculum and helped develop the pilot and launch the shelter’s Humane Education program• Developed corporate programming and partnerships by engaging with Hands On Nashville to create a new Corporate Volunteer program• Created NHA’s Community Service Volunteer programming

• Created the daily Mon–Sat operating schedule for team of 120 full time and part time employees• Managed hiring and organization’s onboarding process including scheduling and conducting interviews, new team member orientation, and managing training schedule• Responsible for the oversight and management of all overtime hours for team members including reports to executive leadership and HR recommendations

• Wrote and created editorial content and advertisements for numerous channels throughout the organization including: print magazine, online blog, internal members’ site, and social media platforms• Proofed and edited copy and content with a high-level focus on accuracy and attention to detail• Created physical displays, tour narrative, and promotional content for new branch of the organization• Planned and executed leadership filming days for online member resources• Collaborated with the editorial team and headquarters staff to ensure precision and satisfaction among departmental deliverables

• Managed, edited and created content for marketing platforms including: monthly flyers, physical displays, signage, and online engagement• Wrote/edited copy for social media (Twitter, Facebook, and Instagram) while maintaining the brand's voice• Proofed and edited manuscripts and official university documentation for accuracy, grammar and content• Formatted multiple collections of eBooks for Kindle, Nook and iPad digital readers