Lena Hostrup Email and Phone Number

Responsible for European customers incl. Israel and JordanSale and support to new and existing customers.Communication and order handling.Contract negotiations with customers.Supplier contact and negotiationBudget responsibleTravel activity

Senior Manager (AOG, Customer Support and loan/exchange Business)Responsible for servicing and profitability for the company’s customers/carriers.Optimization and implementing processes and procedures with focus on deliveries to Customers.KPI responsible – including focus on the delivery rate and the returns.Ensure constant customer focus by motivation and involvement of employees.Ensure optimal flow through the entire companyCooperation with other departments and levels in the organisation.Close dialog with the contract manager for the Customers.Supplier contactFocus on the cost of buying and exchanging components.Ensure invoicing to customer for services outside the contract.Planning of shift (24/7 operation)Data qualityHandling of complaints and other disputes.Interviews, individual meeting with employees (MUS) and planning of needed training/education and layoffs.Program ManagerContract responsible for the company’s largest customer; Scandinavian Airlines System.Commercial and operational monitoring of the program.Budget responsiblePreparation and presentation for several levels in the organisation.KPI responsibleCustomer negotiation and preparation of the Procedure Manual.Maintain high level of service and calculate estimated impact.Ensure cooperation through the entire organisationSenior Representative at the yearly conferences (International Airlines Technical Pool (IATP))Participation in two annual conferences since 1997Prepare presentations and sales materialsCustomer meetings and negotiationsDelivery of component on IATP conditions.Invoicing

Manager for Quality Inspection and Repair Management (25 employees)Quality inspection for new and repaired parts.Issuing of Repair orders for used parts.Monitoring TAT for parts – both for inhouse and outhouse cap.Constant improvement of the flow for unused parts with focus on minimizing AOG and urgent needs in close cooperation with customer Support.Control and planning of production for unused and used components.KPI ResponsibleEnsure deliveries for both internal and external needs.Optimization and implementation of processes and procedures in relation to the productionEnsure correct education level in relation to quality receiving of Aircraft component.Involvement in projects within Supply Chain and Logistics.Interviews, individual meeting with employees (MUS), and the not so funny part of it all - Layoffs.

Order handling and delivery of component to SAS’ Line stations Worldwide.Physical stock countControl of stores and needsManage and keep record of all obtained loan and exchanges.Invoice approval and invoicing in general.Develop promotional material to boost the loan/exchange business.Participation in interviews with new employees.

Account student from 1989-1991Assistant and office administrator from 1991-1994