• Received multiple Rising Star Awards for sales production• Exceeded sales quota by average of 20%• Ranked #1 in ancillary product sales, cold call cross-sales, and total revenue in 2014• Ranked #2 in loan revenue production and ancillary product sales in 2013• Conduct thorough risk assessment in accordance with underwriting guidelines• Effectively communicate both approvals and denials to members and follow thru with next steps• Successfully established and continue to develop long term relationships with 110+ dealerships to ensure referral business• Charged with ensuring employee and facility safety and security measures meet mandated statutes• Train new loan officers/processors on lending system and product knowledge• Conduct training education on selling styles, tactics, and methods

• Acquired the ability to lead each department individually to meet store sales goals• Drive and motivate each department to strive for overall store success through effective communication• Learn store policies, procedures, and sanitation standards to uphold SuperValu expectations • Build professional relationships through customer engagement to create long term loyalty• Implement daily plans to focus on production and maximization of sales• Selected as a Training Lead to educate various locations with rollout of new store systems such as P-Cubed, SPIN, and CPOS

• Successfully placed state assigned clients in positions 67% of the time• Negotiate with various employers in the St. Louis community to develop work opportunities • Ranked #2 in St. Louis Market for placement percentage and employment retention for 2011• Independently managed a revolving portfolio of multiple disabled clients through different stages of social development and employability • Supported the mission of MERS Goodwill throughout the community and promoted the benefits of the program• Conducted weekly seminars to coach clients on appropriate work behaviors, expectations, and sustaining employment

• Managed staff and task delegation to achieve daily goals while providing excellent customer service• Daily review of suggestive sell for the month and rewarded those who met/ exceeded expectations• Kept the store faced, filled, and merchandised for greatest profit• Assisted as a pharmacy tech in high peak hours• Independently managed the store in absence of other managers• Logged nightly cash transactions, prepared nightly deposit, and balanced safe

• Promoted to Senior Credit Manager within 8 months of hire date• Ranked in top 10% of St. Louis Region for new revenue in 2007• Tele-marketed the company products to prospective clients with enthusiasm and sense of urgency---Asked for the business!• Conducted training procedures for newer employees by participating in mock scenarios as buyer and/or seller• Maintained daily progress through a “lead tracker” in the absence of a manager• Assisted in managing co-worker’s pipeline to ensure sales opportunities where maximized• Proficient in utilization of multiple software platforms to efficiently execute the sales process and prepare for loan closings (ex. Supreme, USI, Optimizer, and ePricing Calculations)