Lena Ottati Email & Phone Number

New York, New York, United States

Great Barrington, Massachusetts, United States

Administer Google accounts using the Admin dashboard to manage users, app permissions, security policies, mobile device access, maintain technology inventory and oversee equipment loaning to employeesImplement security and back up software and policies on devices to maximize storage space and prevent data loss Troubleshoot technical errors with team members’ devices and softwareManage relationship with third party server admin to coordinate server updates, User management and ticket requests; develop a technology plan to keep hardware and software up to date Administer client onboarding including developing letters of engagement and an onboarding package; manage remote onboarding processes including engagement negotiations and signing, collecting clients’ sensitive financial and personnel data, and assisting managers with preparing teams for new projectsCreate SOPs for internal teams documenting employee and client onboarding procedures, and bookkeeping activities by client to outline appropriate processes, uses of software and streamline activities Conduct orientation for new employees including user account creation and server/software trainingDevelop new website design and content using Squarespace increasing visitors by over 200% in the first two months Continue Project Manager & HR Administrator duties

Great Barrington, Massachusetts, United States

Manage project to develop SOPs for client to document policies and procedures across 8 departmentsCollaborate with Leadership Team to develop client acquisition and management strategies to improve retentionAssist in coordinating new pricing models that accommodate client’s budget limitations while increasing revenueResearch CRM and workflow tools to automate activities and improve staff efficiency Participate in COVID response policy development for clients across industries including hospitality and retailUpdate Google Business and social media pages with content and branding to reach new clients Continue HR Admin duties

Great Barrington, Massachusetts, United States

Review, revise and develop company and client handbooks/policies in compliance with federal and state lawsRecruit employees including job description development, posting jobs, screening resumes, conducting phone interviews, coordinating in-person interviews, checking references and participating in hiring decisions for company and clientsOnboard employees including developing and sending offer letters, managing background check deployment and results, managing I-9 completion and participating in training Administer annual sexual harassment training to internal staffTrained in courses on coaching, hiring, interviews, termination, and harassment in the workplace in order to develop management training materials and assist HR Manager with training client’s employees

Greater New York City Area

Design volunteer Career Paths for the Individual & Community Preparedness Education Program (ICPEP)Develop and maintain databases to track ICPEP events and volunteers in the Homes Made Safer CampaignParticipate in Home Fire Campaign events and daily ops to provide free smoke alarm installation and fire safety education to diverse communities in the Greater New York area in addition to providing information management and administrative services including data entry, data analysis and document maintenance Coordinate volunteers and ICPEP events under supervision of the Regional Manager of the ICP Department

Great Barrington, Ma

Reviewed and revised company handbooks becoming familiar with federal and state lawsTrained in courses on coaching, hiring, interviews, termination, and harassment in the workplace in order to developed management training materials and work with HR Manager to train employeesScreened resumes, conducted phone interviews, coordinated in-person interviews and checked references to recruit employees for clients

North Easton, Massachusetts

SOC 210 - Survey of Research MethodsAssisted Professor with lesson planning, lectures, and gradingScheduled and led dynamic study sessions improving student’s engagement with class materials and grades over the course of the semester

North Easton, Massachusetts

Assisted students and faculty in digital projects, with a specialization in podcast engineeringAided in lab administration including receiving project requests, coordinating with team and students to develop a plan for completing projects, scheduling lab use, maintaining materials and designing the podcast studio to create the optimal recording environment Developed a digital workbook containing videos, podcast recordings and journal-styled entries to train lab fellows on lab etiquette, steps for completing a variety of projects and tips to improve the quality of projects

Collaborated with research team to develop data collection instruments as well as a system of coding and analyzing surveys and interviews Conducted online research to find college campuses and student groups that provide opportunities for students to educate and mobilize themselves in order to find the target population for our studyRecruited and interviewed college students who participated in the Women’s March of 2017 based on researchAnalyzed data collected to develop a research article revealing patterns in the identities, races and feminist/political ideologies of people who participated in the Women’s March of 2017

Stonehill College

Advertised the semester abroad program on campusRepresented the organization at campus wide events to recruit studentsOrganized information sessions for students interested in studying abroadCounseled students in planning for experiences while abroad such as trip planning, finances and safety

Flushing, Ny

Received deliveries, tracked inventory and distributed materials developing organizational skills

Seaford, Ny

Bachelor'S Degree, Sociology

Education record

Activities and Societies: National Honor Society, National Art Honor Society, National Foreign Language Honor Society