Lena Reyes Email & Phone Number

Knoxville, Tennessee, United States

• Efficiently managed designated caseloads ranging from 22 to 32 inpatients, while collaborating with medical staff, providers, and therapy disciplines to coordinate the plan of care patients to home and post-acute facilities• Passionately advocated for patients and families by creatively working through complex social situations and discharge barriers, utilizing knowledgeable on Medicare/Medicaid benefits, LTSS, and East Tennessee community resources• Diligently sought process… Show more • Efficiently managed designated caseloads ranging from 22 to 32 inpatients, while collaborating with medical staff, providers, and therapy disciplines to coordinate the plan of care patients to home and post-acute facilities• Passionately advocated for patients and families by creatively working through complex social situations and discharge barriers, utilizing knowledgeable on Medicare/Medicaid benefits, LTSS, and East Tennessee community resources• Diligently sought process improvement by representing case management on the Heart Failure Process Improvement Committee; collaborated with the advanced heart failure team to flagship only the 3rd LVAD post-acute facility in the state of Tennessee; front ran the training of local home health companies on Gentige mini atrium chest tubes• Successfully scaled my leadership and managerial experience while assigned to the department interview/hiring process. Concurrently designated as the lead preceptor for incoming case managers and nurse shadows Show less

Knoxville, Tennessee, United States

• Effectively managed high patient assignments, reacting energetically to adversity within a high stress and post Covid medical system, maintaining a patient first mentality. • Enthusiastically served as a designated team lead, precepting the unit’s onboarding nurses and mentoring nursing students from a variety of institutions throughout Tennessee.• Meticulously led by example by providing superior education to heart patients on unique discharge instructions and through a multitude of… Show more • Effectively managed high patient assignments, reacting energetically to adversity within a high stress and post Covid medical system, maintaining a patient first mentality. • Enthusiastically served as a designated team lead, precepting the unit’s onboarding nurses and mentoring nursing students from a variety of institutions throughout Tennessee.• Meticulously led by example by providing superior education to heart patients on unique discharge instructions and through a multitude of ethnicities including: sternal precautions, zone sheets, wound dressing changes, tube feeds, PleurX management, and PICC line teaching. Show less

Laguna Hills, California, United States

Worked both in the office and in the field for monthly and as needed visits to patient homes to evaluate nursing care and patient health concerns. Managed a case-load of 20+ patients as well as 30+ nurses (LPNs, RNs) working in homes that covered the entire area of Orange County, California. Trained new hire nurses in office and complete initial competencies in the home on track, vent, and feeding tube management and continue to oversee the RN/LPN/LVN every 30 days in the home for… Show more Worked both in the office and in the field for monthly and as needed visits to patient homes to evaluate nursing care and patient health concerns. Managed a case-load of 20+ patients as well as 30+ nurses (LPNs, RNs) working in homes that covered the entire area of Orange County, California. Trained new hire nurses in office and complete initial competencies in the home on track, vent, and feeding tube management and continue to oversee the RN/LPN/LVN every 30 days in the home for evaluations.Provide total patient care and work shifts when usual staff is unavailable. Rotated on-call schedule for holidays, weekends, nights. Complete documentation on care plans, auditing nurse charting every month, and quarterly patient chart reviews. Managed the scheduling of supervisory and recertification visits with patient families and nurses. Show less

Med/surg, step down, ventilator and complex wound facility

Colorado Springs, Colorado Area

Graduate of Vizient/AACN Nurse Residency ProgramProvides direct, compassionate, and quality care of up to six medically complex patients per shift. Recognized by supervisors and peers for handling difficult situations involving patients and families. Collaborates with multiple disciplines during daily physician rounds to coordinate patient care and communicate patient health status. Supervises student nurses and precepts new hire nurses. Excels in organization, teamwork, critical… Show more Graduate of Vizient/AACN Nurse Residency ProgramProvides direct, compassionate, and quality care of up to six medically complex patients per shift. Recognized by supervisors and peers for handling difficult situations involving patients and families. Collaborates with multiple disciplines during daily physician rounds to coordinate patient care and communicate patient health status. Supervises student nurses and precepts new hire nurses. Excels in organization, teamwork, critical thinking, and problem solving. Skilled in caring for multicultural patients and families. Educates patients and family members on new diagnoses and medical management. Show less

Hindsdale, Il

Assisted the Patient Family Relations (PFR) Team, including the psychology department and chaplain services, with administering and collecting satisfaction surveys from the patients and their families. Reported concerns, compliments, and comments of the patient and families to the care coordinators and PFR Team. Observed psychological and decisional capacity evaluations of patients. Welcomed new patients with blankets, pillows, and cards and explained the support and services that the hospital… Show more Assisted the Patient Family Relations (PFR) Team, including the psychology department and chaplain services, with administering and collecting satisfaction surveys from the patients and their families. Reported concerns, compliments, and comments of the patient and families to the care coordinators and PFR Team. Observed psychological and decisional capacity evaluations of patients. Welcomed new patients with blankets, pillows, and cards and explained the support and services that the hospital offers. Attended daily staff meetings. Created Excel documents to log information for Goals of Care conversations. Logged comments and information from satisfaction surveys and patient experiences. Visited with and established relationships with patients and their families, offering company in their time of need. Assisted with the creation of three new modules for FY16 intended to improve patient satisfaction, hospital ratings, and staff attitude. Was a member of the committee for developing a Discharge Planning Guide for patients. Logged and filed Language of Caring quizzes for all hospital staff. Proficient in PowerPoint, MEDITECH, and Excel. Show less

Assisted sales order department with administration, filing & business communications projects. Assisted CFO and accounting department with filing and data storage. Have extensive work skills with Microsoft office applications and company specific programs such as Power Term and Laser fiche. Have proficient phone and email communication skills.

Bachelor Of Science - Bs, Nursing

Activities and Societies: Clinical Sites: SSM SLU Hospital 7 South Unit (Med/Surg) --July 2017 (20 hrs), SSM SLU Hospital 9 North Unit.

Bachelor’S Degree, Psychology, Health Care Ethics

Activities and Societies: I am a member of Zeta Tau Alpha. I served on the Philanthropy and Bid Day committees for Recruitment in the fall.