Jiayi (Lena) Sun Email & Phone Number

• Develop a training plan and matrix in conjunction with executive leadership team to assess/analyze training needs and guide development plans for staff.
• Sourced a new Learning Management System (Absorb). Spearheaded the implementation and rollout including onboarding training and administration of platform.
• Created e-learning content using Articulate 360 such as Pride History, Business Writing, WHMIS, Strategic Plan etc.
• Organized and facilitated both virtual and in-person training monthly such as the Management Training Program (Essence of Leadership, Planning, Team Building) and Diversity Works (Unconscious Bias, Communication.
• Project Manager for the DEI Committee in achieving the DEI Action Plan by increasing awareness, engagement, and a sense of belongingness.
• Develop an Equity Lens and applied the lens for all policies and procedures.

Toronto, Ontario, Canada

• Designed, organized and tracked L&D programs (both virtual workshops and in person training) i.e. Early Career Leadership Development Program
• Designed e-learning modules using Articulate 360.
• Full cycle employee performance review and succession planning process. Designed excel tool for 9-box succession planning.
• Design graphics and communications for employee engagement and diversity initiatives such as employee value propositions, and employee awards.
• Ad hoc projects including new policies and creating dashboards/trackers using google sheets, excel, and data studio. Including quarterly diversity report.
• Assisted with recruitment tasks using iCIMS.

Toronto, Ontario, Canada

• Analyzed data and created reports in Excel, google sheets, and Insperity OrgPlus for employee statistics such as diversity, turnover, organizational charts, and headcounts (on quarterly basis).
• Assisted with Learning and Development training (LLDP) by providing administrative help.
• Helped to create new HR policy/application form using an electronic form to streamline the process.
• Answered employee inquiries on benefits/pay/training etc. within 1-2 business days.
• Completed end-to-end employee life transactions in Workday on daily basis (new hires, transfers, terminations etc.)

Toronto, Canada Area

• Ensured data integration between Workday and SAP with 100% accuracy.
• Reviewed errors in data interface between Workday and SAP, and escalated system issues when identified from pattern on errors.
• Completed end-to-end employee life cycle events in SAP on daily basis (i.e. hires, transfers, locations changes, terminations).

Mississauga

• 100% customer satisfaction surveys YTD 2019
• 135% revenue scorecard YTD 2019
• Highly competent in risk management and compliance.
• Balanced cash flow for branch at end of day.

Oakville, ON

• Over $3000 in personal sales in 2 months.
• Great customer service.
• Made cold calls, sales pitches, booked appointments.