Jiayi (Lena) Sun Email & Phone Number

• Develop a training plan and matrix in conjunction with executive leadership team to assess/analyze training needs and guide development plans for staff.• Sourced a new Learning Management System (Absorb). Spearheaded the implementation and rollout including onboarding training and administration of platform.• Created e-learning content using Articulate 360 such as Pride History, Business Writing, WHMIS, Strategic Plan etc.• Organized and facilitated both virtual and in-person training monthly such as the Management Training Program (Essence of Leadership, Planning, Team Building) and Diversity Works (Unconscious Bias, Communication Strategy)• Project Manager for the DEI Committee in achieving the DEI Action Plan by increasing awareness, engagement, and a sense of belongingness.• Develop an Equity Lens and applied the lens for all policies and procedures.• Lead the project for conducting a staff engagement survey with a 92% response rate and analyzed responses to create an action plan with leadership team.• Assisted with recruitment process by screening, interviewing candidates, and representing Exhibition Place at career fairs.

Toronto, Ontario, Canada

• Designed, organized and tracked L&D programs (both virtual workshops and in person training) i.e. Early Career Leadership Development Program• Designed e-learning modules using Articulate 360.• Full cycle employee performance review and succession planning process. Designed excel tool for 9-box succession planning.• Design graphics and communications for employee engagement and diversity initiatives such as employee value propositions, and employee awards.• Ad hoc projects including new policies and creating dashboards/trackers using google sheets, excel, and data studio. Including quarterly diversity report.• Assisted with recruitment tasks using iCIMS.• Part of 2SLGBTQ+ Affinity Group promoting diversity, education, and event planning.

Toronto, Ontario, Canada

• Analyzed data and created reports in Excel, google sheets, and Insperity OrgPlus for employee statistics such as diversity, turnover, organizational charts, and headcounts (on quarterly basis).• Assisted with Learning and Development training (LLDP) by providing administrative help.• Helped to create new HR policy/application form using an electronic form to streamline the process.• Answered employee inquiries on benefits/pay/training etc. within 1-2 business days.• Completed end-to-end employee life transactions in Workday on daily basis (new hires, transfers, terminations etc.)

Toronto, Canada Area

• Ensured data integration between Workday and SAP with 100% accuracy.• Reviewed errors in data interface between Workday and SAP, and escalated system issues when identified from pattern on errors.• Completed end-to-end employee life cycle events in SAP on daily basis (i.e. hires, transfers, locations changes, terminations).

Mississauga

• 100% customer satisfaction surveys YTD 2019• 135% revenue scorecard YTD 2019• Highly competent in risk management and compliance.• Balanced cash flow for branch at end of day.

Oakville, On

• Over $3000 in personal sales in 2 months.• Great customer service.• Made cold calls, sales pitches, booked appointments.