Lena Theodore Email & Phone Number

Murfreesboro, Tennessee, United States

- Diffuse high-tension interactions among patrons in a calm and efficient manner- Execute crowd control and alcohol control tactics to ensure safety of live events and attendees- Perform routine bag inspections and security checks upon building entry- Respond to inquiries regarding event/venue information and appropriately direct guests as needed- Maintain a current and active unarmed guard license

Franklin, Tennessee, United States

- Lead the Concierge team on an interim basis when current management was absent- Manage membership account changes, including account opening, account closing, adding or removing members on an account, and product transactions- Collect billing and process payments to ensure account balances are cleared on time- Field current members’ feedback to improve their experience upon visiting the club- Contact guests via phone and email to schedule them for tour appointments- Tour club guests upon entry to achieve monthly revenue goals and increase club growth- Discover new members’ interests to connect them to appropriate club resources- Coach new members on the digital app to create a personalized fitness experience- Coordinate with the Personal Training Department for onboarding with new members

Franklin, Tennessee, United States

- Build relationships with members to provide personalized experiences during each visit- Maintain updated product knowledge to connect members with appropriate tools and resources club-wide- Serve as first point of contact for new member acquisition and member retention

Franklin, Tennessee, United States

- Open the building on a regular basis and engage with the early-morning member crowd- Handle incoming phone calls and direct to the appropriate department personnel- Serve as first point of contact for members, guests, and vendors entering the building

Franklin, Tennessee, United States

- Maintained club cleanliness to a high standard through daily maintenance and organizational tasks - Ensured locker rooms were neat, orderly, and well-kept for member satisfaction- Engaged with members to create a deeper connection within the Life Time community

- Assisted senior level management in day-to-day administrative tasks- Produced detailed research on new media outlets and professional contacts to establish- Pitched artist clients to music festivals and gig opportunities both nationally and abroad- Recorded notes during client meetings, onboarding sessions, and team meetings

Greater Nashville Area, Tn

- Developed a live performance strategy for clients through the northeast, northwest, and south- Conducted booking research on tour routes for venues, local artists, promoters, and festivals- Wrote social media copy for artist clients and venue clients- Networked with local Nashville artists to increase Zero to 60 by AGD brand awareness- Recorded notes during strategy meetings and coaching sessions

Ohio University, Athens, Oh

- Serviced a diverse population of 100+ students and patrons daily with library inquiries- Guided students and patrons in the understanding and usage of physical and digital resources- Connected students and patrons with relevant databases or support specialists for research purposes

Ohio University, Athens, Oh

- Developed one sheet and press release content to increase the artists’ and label’s exposure- Promoted a successful Kickstarter campaign to a completion rate of 109.2%- Collaborated with the Director of A&R to design my assigned artist’s image and brand

Ohio University, Athens, Oh

- Coordinated 8-13 students’ schedules for out-of-class community-building activities- Managed a budget of $15 per student over a 16-week semester- Mentored students as they transitioned into their first semester of college

Ohio University, Athens, Oh

- Elected Chair: April 2018- Contacted female professionals to present for Skype and/or in-person meetings - Completed a successful fundraiser raffle of $120 for future organization trips- Doubled consistent attendance numbers from 10 to 20 members

Peninsula, Oh

- Provided prompt and friendly service to customers at the register during checkout- Assembled 15 produce displays daily with a morning crew of 9-12 people- Contributed to the preparation of 500+ corn packages for shipment as needed

New Franklin, Oh

- Maintained the organization of numerous library materials returned- Troubleshooted issues with patrons relative to item availability or technical difficulty- Assisted with front desk coverage as needed

Bachelor Of Science - Bs, Psychology, 3.953

Bachelor Of Arts - Ba, Psychology, 3.971

Activities and Societies: Psi Chi/Psychology Club

Business Administration Minor, Business Administration And Management, General, 4.0