Lena Brown Email & Phone Number

Albuquerque, Nm, Us

• Led new hire training for restaurant’s grand opening, contributing to a record-breaking $96k in sales, with the coordination of trainers from others stores to streamline onboarding and operational processes• Tracked performance and progress on team members during eight-week intervals to prepare evaluations used for raises and promotions; Promoted 7 team members into team leads after departure of last trainers• Collaborated with managers to gather feedback and provide effective development for team members• Assisted in opening and closing shifts, communicating with team leads on assigned tasks to provide clean, comfortable locations for customers• Provided fast and friendly service to customers and aided with issues concerning food or customer service

Atlanta, Georgia, Us

• Managed team of 10+ employees in a high-volume sales store, assisting workers and customers to ensure quality service• Led full-cycle recruitment to address chronic understaffing, ensuring the store maintained operational efficiency by sourcing, interviewing, and onboarding 10+ new employees• Completed daily administrative tasks, including inventory and financial reports, to guarantee proper and accurate information for the next shift• Trained 6 team members on all stations within a three-month span, providing encouragement and feedback for improvement and promotion opportunities

Fort Wayne, In, Us

• Assisted HR Business Partners with preparing orientation for 10+ new hires biweekly• Collaborated with coworker on digitization project, organizing 10,000+ files into 186 boxes with 3 categories (active, recent termination, and former termination) in alphabetical order for off-site scanning and storage• Utilized Excel functions (VLOOKUP, PivotTables) to input the name and employee identification number from each file with its box number to ensure accurate tracking for pulling if needed• Scheduled meetings on Outlook with 7 site leaders learn of their experience in certain areas, including Talent Management, Talent Acquisition, e3 Continuous Improvement Efforts and Labor Relations

Nacogdoches, Tx, Us

• Acted as a liaison between students, professors, and staff; Answered questions, resolved issues, and spread awareness for upcoming events in a timely manner• Offered excellent customer service to visitors, prospective students, and touring families• Provided administrative support to professors and students concerning applications, work orders, registration permits and printer needs• Managed and maintained sensitive student information, strictly adhering to SFA’s privacy policies

Nacogdoches, Tx, Us

• Created group chat to answer questions and promote campus events to ensure students have the opportunity to succeed in their college endeavors• Met with students twice a semester to check on mental and academic status; Referenced and advocated to relevant services when needed• Collaborated with professors on educational topics and engaging activities to present in class in weekly chats

Nacogdoches, Tx, Us

• Met with assigned small groups of 7+ students bimonthly to check in on mental, physical, financial, academic and social health• Collaborated with a different counselor each month to provide small group socials with other students outside of Summer Leadership Academy (SLA) and GenJack events• Advised and encouraged students on networking and involvement opportunities on- and off-campus in their desired majors, along with professor and mentor interactions• Met monthly with program coordinator and counselors for briefings and updates on student wellness, peer recognition and upcoming events; Submitted appropriate forms for assisted funding on assigned socials• Assist setting up SLA resources and activities; Supported small group when questions and concerns arose after SLA presentations and events

Nacogdoches, Tx, Us

• Recorded minutes of each meeting to ensure brief and accurate details of announcements, upcoming‬ deadlines, and book discussions‬• Met biweekly with officers to prepare for next meeting including ordering catering for members and‬ creating kahoots on current event

Nacogdoches, Tx, Us

• Collaborated with officers to build and organize yearly schedule, optimizing COVID-19 procedures to‬ include remote students and present relevant financial information‬• Researched unique financial topics and networked with specialists for presentations and guest speaking‬ opportunities‬

Nacogdoches, Tx, Us

• Assisted officers in their designated responsibilities when need be‬• Participated in tabling events at Involvement Fairs to recruit new members; Reached out and engaged‬ with current members on book announcement, semester schedule, and upcoming socials‬• Met biweekly with officers to prepare for next meeting including setting event reminders in group chat‬ and booking meeting room a week

Nacogdoches, Tx, Us

• Set up tables at Involvement Fairs and New Student Convocation to provide information and garner‬ interest about the organization; recruited new members from variety of majors during these events‬• Met biweekly with officers to delegate responsibilities needed to prepare for meetings• Met biweekly with advisor for sign-offs after providing details on planned expenses, including book‬ orders, biweekly catering orders, and guest speaker opportunities‬• Created organization account on Instagram to assist ERG promotions with flyers and member‭ recognition ‬‭

Nacogdoches, Tx, Us

• Assisted in rebuilding the organization with planning and executing events and meetings, adapting to remote sessions when quarantine occurred• Marketed meetings on social media and tabling events in Student Center and College of Business for a month to gather interested members• Researched information utilizing professors and industry specialists pertaining to money management, credit scores and impact, investing, and budgeting to further progress organization’s mission for members• Created and organized fundraising events to accumulate funding for organization expenses including guest speakers and company field trips for the next year• Consulted with outside contact to create logo that exemplifies professionalism

Nacogdoches, Tx, Us

‭• Arranged and executed social events to strengthen relationships with members and professors‬‭• Communicated with officers on potential activities for next year recruitment and assisted in connecting with‬ members during quarantine lockdown

Seattle, Wa, Us

• Created start-of-shift trainings to educate associates of the process, cost, and importance of properlyidentifying damaged items to decrease monthly costs• Coached 30+ associates monthly on safety procedures within the warehouse• Attended daily pre-shift meetings to plan associate assignments and rate of productivity in area• Reviewed and analyzed data concerning volume of orders and associates’ rate of productivity to assist on floor if and where need be

Dallas, Us

• Attended customer service seminar to understand and partake in customer service approaches needed for the‬ internship; Participated in leadership training to prepare for Scouting sessions‬• Adapted to Cavalcade program by developing amateur horsemanship skills within a week and co-managing‬ tasks after rotating positions due to accidents involving the Director and his wife‬• Created weekly schedule for staff and scouts pertaining to classes, trail rides, and overnight sessions‬‭• Taught scouts in proper methods in grooming, saddling, and bridling; Delegated responsibilities to scouts who‬ partook in the week overnight sessions with an assigned horse‬‬‭• Engaged overnight scouts throughout the week to clear merit badges in horsemanship, veterinary medicine,‬ and animal science by leading trail rides to and around Lake Meisenbach and teaching short classes

Master Of Science - Ms, Human Resources Management/Personnel Administration, General

Bachelor Of Business Administration - Bba, Human Resources Management And Services