Bengtsson Lena

Bengtsson Lena Email and Phone Number

ITSM Specialist @ Zitac
vastra frolunda, vastra gotaland, sweden
Bengtsson Lena's Location
Greater Gothenburg Metropolitan Area, Sweden
Bengtsson Lena's Contact Details

Bengtsson Lena work email

Bengtsson Lena personal email

n/a
About Bengtsson Lena

Bengtsson Lena is a ITSM Specialist at Zitac. They possess expertise in it service management, change management, it management, itil, it strategy and 13 more skills. They is proficient in English, German and Swedish. Colleagues describe them as "I had the privilege to work with Lena for several years at CEVT, both as a colleague and also with Lena as my manager. Lena has a tremendous amount of experience and competence within the ITSM area and always know what to do and what is best practice and how to move forward in any situation. I have learned so much from Lena during these years we worked together. Lena also has a rare ability to lift others up and make them grow as persons and professionals which I think all of my… Show more"

Bengtsson Lena's Current Company Details
Zitac

Zitac

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ITSM Specialist
vastra frolunda, vastra gotaland, sweden
Website:
zitac.se
Employees:
58
Bengtsson Lena Work Experience Details
  • Zitac
    Itsm Specialist
    Zitac Aug 2023 - Present
    Gothenburg, Vastra Gotaland County, Sweden
  • Iver Sverige
    Manager For It Process Management
    Iver Sverige Jul 2021 - Aug 2023
    Gothenburg/Alingsås
  • Iver Sverige
    Gruppledare, Servicedesk
    Iver Sverige Oct 2020 - Mar 2022
  • Cevt (China Euro Vehicle Technology Ab)
    Acting Director, End User Services
    Cevt (China Euro Vehicle Technology Ab) Mar 2019 - Oct 2020
    Gothenburg, Sweden
  • Cevt (China Euro Vehicle Technology Ab)
    Change & It Process Manager
    Cevt (China Euro Vehicle Technology Ab) Oct 2016 - Oct 2020
    Gothenburg, Sweden
    IT process Manager, including Service desk toolsIT Change ManagerResponsible for the ITSM process map, implementation of IT processes and securing the processes are relevant and manageable for IT as well as business.Primary owner of ITSM tool, including administration of the tool setup.Responsible for Major Incident ManagementPerforming ITSM process and tool training
  • Volvo It
    Quality & Change Manager
    Volvo It Nov 2013 - Sep 2016
    Lindholmen, Gothenburg
    Qualty Manager at Volvo Group Telematics.Acting as the Change Manager for Wireless Car and Volvo Group Telematics. Part of the Volvo IT global Change Management team, providing input to process and tool development.Setting up and managing the Deploy and Change processes for WCar & VGT in the Volvo IT global ITSM tool (BMC Remedy)Planning and performing training together with Incident Manager for all staff involved in the ITSM processes.Running Change Advisory Board (CAB) for… Show more Qualty Manager at Volvo Group Telematics.Acting as the Change Manager for Wireless Car and Volvo Group Telematics. Part of the Volvo IT global Change Management team, providing input to process and tool development.Setting up and managing the Deploy and Change processes for WCar & VGT in the Volvo IT global ITSM tool (BMC Remedy)Planning and performing training together with Incident Manager for all staff involved in the ITSM processes.Running Change Advisory Board (CAB) for all WCar&VGT changes (software and infrastructure) and represent WCar/VGT in the Volvo IT Global CAB. Show less
  • Volvo It
    Business Analyst
    Volvo It Jan 2013 - Oct 2013
    Gothenburg
    IT Service Management, Management of Change. Managing the information to all Volvo IT organizations, world wide to prepare for implementation of global ITSM processes (ITIL v3) and tool (BMC Remedy)
  • Volvo It
    Assignment Manager
    Volvo It 2006 - 2013
    IT Service Management, Management of Change
  • Volvo Information Technology
    Global Product Area Manager, Assignment Manager
    Volvo Information Technology Jul 2006 - Dec 2012
  • Volvo Information Technology
    Service Runtime Manager For Desktop
    Volvo Information Technology May 2003 - Jun 2006
    Gothenburg, Sweden
    Managing the first global setup of desktop environments, steering the desktop design based on a set of global definitions and each subsidiaries customization. My responsibility was to translate needs from Volvo Group (Bus, Penta, Trucks, Aero) in to a functional and manageable,cost efficient solution for Volvo.
  • Volvo Information Technology
    First Line Manager
    Volvo Information Technology May 2001 - Apr 2003
    Gothenburg, Sweden
    Managing a team of Desktop Application MM:s delivering global setup and support for among other MS Office, Lotus Notes, DP tools.
  • Volvo Information Technology
    Team Leader, Pc Technician
    Volvo Information Technology Dec 1994 - Apr 2001
    Gothenburg, Sweden
    End user support, team leader for the client support team at Volvo IT. Managing support and maintenance of PC client environment for multiple Volvo Group companies (Volvo Cars, Bus, Penta, Trucks)Involved in the development of support tools and new client featuresManaging the contact and communication towards business representatives.
  • Klippan Datautbildning Ab
    Educator, Pc Os & Applications
    Klippan Datautbildning Ab Feb 1990 - Nov 1994
    Scheduled & customized education, basic PC knowledge, Desktop publishing tools (PageMaker, Freehand, Arts&Letters a.o.), Hardware responsible
  • Vf Konsult Ab
    Contractor, Test Engineer
    Vf Konsult Ab Aug 1986 - Jan 1990
    Gothenburg, Sweden
    Consultant at Volvo Cars Sound & Vibration lab. Testing and evaluating sound and vibrations in both Volvo models (project and existing) and competitors. Also worked a lot with establishing the introduction of computer steered measurements both in the car and in test rig. Combined mechanical and computer skills and challenges.I was also team lead for the mechanics within the department. Planning and distributing test requisitions from car development teams (powertrain and chassis)

Bengtsson Lena Skills

It Service Management Change Management It Management Itil It Strategy Leadership Management Service Management Business Analysis Testing Integration Business Process Outsourcing Coaching Requirements Analysis Team Leadership Management Consulting Project Management

Bengtsson Lena Education Details

  • Larsson & Company
    Larsson & Company
    Certified Itil Vf Foundation
  • Larsson & Co
    Larsson & Co
    Certified
  • Volvo It In Association With Sträva
    Volvo It In Association With Sträva
    Leadership In A Global Company
  • Sträva
    Sträva
    Neuro Linguistic Programming
  • Ascheberg, Gothenburg
    Ascheberg, Gothenburg
    Mechanics

Frequently Asked Questions about Bengtsson Lena

What company does Bengtsson Lena work for?

Bengtsson Lena works for Zitac

What is Bengtsson Lena's role at the current company?

Bengtsson Lena's current role is ITSM Specialist.

What is Bengtsson Lena's email address?

Bengtsson Lena's email address is le****@****lvo.com

What schools did Bengtsson Lena attend?

Bengtsson Lena attended Larsson & Company, Larsson & Co, Volvo It In Association With Sträva, Sträva, Ascheberg, Gothenburg.

What skills is Bengtsson Lena known for?

Bengtsson Lena has skills like It Service Management, Change Management, It Management, Itil, It Strategy, Leadership, Management, Service Management, Business Analysis, Testing, Integration, Business Process.

Who are Bengtsson Lena's colleagues?

Bengtsson Lena's colleagues are Håkan Rydenblom, Kenny Vigersand, Rickard Bengtsson, Daniel Sundler, Simon Saverud, Sofia Zetterling, Karin Sultan.

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