Itsm Specialist
Current
Aug 2023 - Present
AeroLeads people directory · profile
Bengtsson Lena Email & Phone Number
ITSM Specialist
at
Zitac
1 work email found
@volvo.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
ITSM Specialist
Location
Greater Gothenburg Metropolitan Area, Sweden, Sweden
Company size
Who is Bengtsson Lena? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Bengtsson Lena is listed as ITSM Specialist at Zitac, a company with 58 employees, based in Greater Gothenburg Metropolitan Area, Sweden, Sweden. AeroLeads shows a work email signal at volvo.com and a matched LinkedIn profile for Bengtsson Lena.
Bengtsson Lena previously worked as Manager for IT Process Management at Iver Sverige and Gruppledare, servicedesk at Iver Sverige. Bengtsson Lena holds Itil V4 Foundation Certification, Itil, Certified Itil Vf Foundation from Larsson & Company.
Company email context
Email format at Zitac
This section adds company-level context without repeating Bengtsson Lena's masked contact details.
{last}.{first}@volvo.com
86% confidence
AeroLeads found 1 current-domain work email signal for Bengtsson Lena. Compare company email patterns before reaching out.
Profile bio
About Bengtsson Lena
Bengtsson Lena is a ITSM Specialist at Zitac. They possess expertise in it service management, change management, it management, itil, it strategy and 13 more skills. They is proficient in English, German and Swedish. Colleagues describe them as "I had the privilege to work with Lena for several years at CEVT, both as a colleague and also with Lena as my manager. Lena has a tremendous amount of experience and competence within the ITSM area and always know what to do and what is best practice and how to move forward in any situation. I have learned so much from Lena during these years we worked together. Lena also has a rare ability to lift others up and make them grow as persons and professionals which I think all of my… Show more"
Listed skills include It Service Management, Change Management, It Management, Itil, and 14 others.
Current workplace
Bengtsson Lena's current company
Company context helps verify the profile and gives searchers a useful next step.
Zitac
14 roles · 20 years
Bengtsson Lena work experience
A career timeline built from the work history available for this profile.
Manager For It Process Management
Jul 2021 - Aug 2023
Gruppledare, Servicedesk
Oct 2020 - Mar 2022
Acting Director, End User Services
Mar 2019 - Oct 2020
Change & It Process Manager
IT process Manager, including Service desk toolsIT Change ManagerResponsible for the ITSM process map, implementation of IT processes and securing the processes are relevant and manageable for IT as well as business.Primary owner of ITSM tool, including administration of the tool setup.Responsible for Major Incident ManagementPerforming ITSM process and.
Oct 2016 - Oct 2020
Quality & Change Manager
Qualty Manager at Volvo Group Telematics.Acting as the Change Manager for Wireless Car and Volvo Group Telematics. Part of the Volvo IT global Change Management team, providing input to process and tool development.Setting up and managing the Deploy and Change processes for WCar & VGT in the Volvo IT global ITSM tool (BMC Remedy)Planning and performing.
Nov 2013 - Sep 2016
Business Analyst
IT Service Management, Management of Change. Managing the information to all Volvo IT organizations, world wide to prepare for implementation of global ITSM processes (ITIL v3) and tool (BMC Remedy)
Jan 2013 - Oct 2013
2006 - 2013
~7 yrs
Global Product Area Manager, Assignment Manager
Jul 2006 - Dec 2012
Service Runtime Manager For Desktop
Managing the first global setup of desktop environments, steering the desktop design based on a set of global definitions and each subsidiaries customization. My responsibility was to translate needs from Volvo Group (Bus, Penta, Trucks, Aero) in to a functional and manageable,cost efficient solution for Volvo.
May 2003 - Jun 2006
First Line Manager
Managing a team of Desktop Application MM:s delivering global setup and support for among other MS Office, Lotus Notes, DP tools.
May 2001 - Apr 2003
Team Leader, Pc Technician
End user support, team leader for the client support team at Volvo IT. Managing support and maintenance of PC client environment for multiple Volvo Group companies (Volvo Cars, Bus, Penta, Trucks)Involved in the development of support tools and new client featuresManaging the contact and communication towards business representatives.
Dec 1994 - Apr 2001
Educator, Pc Os & Applications
Klippan Datautbildning Ab
Scheduled & customized education, basic PC knowledge, Desktop publishing tools (PageMaker, Freehand, Arts&Letters a.o.), Hardware responsible
Feb 1990 - Nov 1994
Contractor, Test Engineer
Vf Konsult Ab
Consultant at Volvo Cars Sound & Vibration lab. Testing and evaluating sound and vibrations in both Volvo models (project and existing) and competitors. Also worked a lot with establishing the introduction of computer steered measurements both in the car and in test rig. Combined mechanical and computer skills and challenges.I was also team lead for the.
Aug 1986 - Jan 1990
Team & coworkers
Colleagues at Zitac
Other employees you can reach at zitac.se. View company contacts for 58 employees →
PR
Patrik Rud-Olson
Colleague at ZitacLund, Skåne County, Sweden, Sweden
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PA
Peter Andersson
Colleague at ZitacGreater Gothenburg Metropolitan Area, Sweden
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DS
Daniel Sundler
Colleague at ZitacGothenburg, Västra Götaland County, Sweden, Sweden
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GF
Gunnar Fondén
Colleague at ZitacGreater Gothenburg Metropolitan Area, Sweden
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MR
Marcus Roxnäs
Colleague at ZitacGreater Gothenburg Metropolitan Area, Sweden
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KS
Karin Sultan
Colleague at ZitacSweden, Sweden
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KA
Kristjan Arason
Colleague at ZitacNorrtälje, Stockholm County, Sweden, Sweden
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SM
Sheila Matsate
Colleague at ZitacZimbabwe, Zimbabwe
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JB
Joakim Boklund
Colleague at ZitacGreater Malmö Metropolitan Area, Sweden
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EF
Emma Fridolfsson
Colleague at ZitacGothenburg, Västra Götaland County, Sweden, Sweden
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Patrik Rud-Olson
Colleague at ZitacLund, Skåne County, Sweden, Sweden
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PA
Peter Andersson
Colleague at ZitacGreater Gothenburg Metropolitan Area, Sweden
View →
DS
Daniel Sundler
Colleague at ZitacGothenburg, Västra Götaland County, Sweden, Sweden
View →
GF
Gunnar Fondén
Colleague at ZitacGreater Gothenburg Metropolitan Area, Sweden
View →
MR
Marcus Roxnäs
Colleague at ZitacGreater Gothenburg Metropolitan Area, Sweden
View →
KS
Karin Sultan
Colleague at ZitacSweden, Sweden
View →
KA
Kristjan Arason
Colleague at ZitacNorrtälje, Stockholm County, Sweden, Sweden
View →
SM
Sheila Matsate
Colleague at ZitacZimbabwe, Zimbabwe
View →
JB
Joakim Boklund
Colleague at ZitacGreater Malmö Metropolitan Area, Sweden
View →
EF
Emma Fridolfsson
Colleague at ZitacGothenburg, Västra Götaland County, Sweden, Sweden
View →
5 education records
Bengtsson Lena education
Itil V4 Foundation Certification, Itil, Certified Itil Vf Foundation
Larsson & Company
Itil Foundation, Itsm, Certified
Larsson & Co
Leadership In A Global Company
Volvo It In Association With Sträva
Master Practitioner, Neuro Linguistic Programming
Sträva
Bachelor Of Science, Mechanics
Ascheberg, Gothenburg
FAQ
Frequently asked questions about Bengtsson Lena
Quick answers generated from the profile data available on this page.
What company does Bengtsson Lena work for?
Bengtsson Lena works for Zitac.
What is Bengtsson Lena's role at Zitac?
Bengtsson Lena is listed as ITSM Specialist at Zitac.
What is Bengtsson Lena's email address?
AeroLeads has found 1 work email signal at @volvo.com for Bengtsson Lena at Zitac.
Where is Bengtsson Lena based?
Bengtsson Lena is based in Greater Gothenburg Metropolitan Area, Sweden, Sweden while working with Zitac.
What companies has Bengtsson Lena worked for?
Bengtsson Lena has worked for Zitac, Iver Sverige, Cevt (China Euro Vehicle Technology Ab), Volvo It, and Volvo Information Technology.
Who are Bengtsson Lena's colleagues at Zitac?
Bengtsson Lena's colleagues at Zitac include Patrik Rud-Olson, Peter Andersson, Daniel Sundler, Gunnar Fondén, and Marcus Roxnäs.
How can I contact Bengtsson Lena?
You can use AeroLeads to view verified contact signals for Bengtsson Lena at Zitac, including work email, phone, and LinkedIn data when available.
What schools did Bengtsson Lena attend?
Bengtsson Lena holds Itil V4 Foundation Certification, Itil, Certified Itil Vf Foundation from Larsson & Company.
What skills is Bengtsson Lena known for?
Bengtsson Lena is listed with skills including It Service Management, Change Management, It Management, Itil, It Strategy, Leadership, Management, and Service Management.
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