IT process Manager, including Service desk toolsIT Change ManagerResponsible for the ITSM process map, implementation of IT processes and securing the processes are relevant and manageable for IT as well as business.Primary owner of ITSM tool, including administration of the tool setup.Responsible for Major Incident ManagementPerforming ITSM process and tool training

Qualty Manager at Volvo Group Telematics.Acting as the Change Manager for Wireless Car and Volvo Group Telematics. Part of the Volvo IT global Change Management team, providing input to process and tool development.Setting up and managing the Deploy and Change processes for WCar & VGT in the Volvo IT global ITSM tool (BMC Remedy)Planning and performing training together with Incident Manager for all staff involved in the ITSM processes.Running Change Advisory Board (CAB) for… Show more Qualty Manager at Volvo Group Telematics.Acting as the Change Manager for Wireless Car and Volvo Group Telematics. Part of the Volvo IT global Change Management team, providing input to process and tool development.Setting up and managing the Deploy and Change processes for WCar & VGT in the Volvo IT global ITSM tool (BMC Remedy)Planning and performing training together with Incident Manager for all staff involved in the ITSM processes.Running Change Advisory Board (CAB) for all WCar&VGT changes (software and infrastructure) and represent WCar/VGT in the Volvo IT Global CAB. Show less

IT Service Management, Management of Change. Managing the information to all Volvo IT organizations, world wide to prepare for implementation of global ITSM processes (ITIL v3) and tool (BMC Remedy)

IT Service Management, Management of Change

Managing the first global setup of desktop environments, steering the desktop design based on a set of global definitions and each subsidiaries customization. My responsibility was to translate needs from Volvo Group (Bus, Penta, Trucks, Aero) in to a functional and manageable,cost efficient solution for Volvo.

Managing a team of Desktop Application MM:s delivering global setup and support for among other MS Office, Lotus Notes, DP tools.

End user support, team leader for the client support team at Volvo IT. Managing support and maintenance of PC client environment for multiple Volvo Group companies (Volvo Cars, Bus, Penta, Trucks)Involved in the development of support tools and new client featuresManaging the contact and communication towards business representatives.

Scheduled & customized education, basic PC knowledge, Desktop publishing tools (PageMaker, Freehand, Arts&Letters a.o.), Hardware responsible

Consultant at Volvo Cars Sound & Vibration lab. Testing and evaluating sound and vibrations in both Volvo models (project and existing) and competitors. Also worked a lot with establishing the introduction of computer steered measurements both in the car and in test rig. Combined mechanical and computer skills and challenges.I was also team lead for the mechanics within the department. Planning and distributing test requisitions from car development teams (powertrain and chassis)