Lena Brown

Lena Brown Email and Phone Number

Strategic Operations Improvement Specialist That Customizes Training Programs To Streamline Processes with a Focus on Automation
Lena Brown's Location
Chicago, Illinois, United States, United States
Lena Brown's Contact Details
About Lena Brown

As a Learning Facilitator, I design and deliver engaging and effective training programs, using Jira, Workday, and other tools to streamline the process and improve the outcomes. I have a Bachelors of Science degree from the University of Illinois at Urbana-Champaign and three certifications in tech recruiting, project management, and quality control, demonstrating my commitment to continuous learning and professional development. I am also currently obtaining a Masters degree in Information Technology Management.With over eight years of experience in the financial services industry, I have developed strong skills in financial and credit analysis, pipeline management, and customer service. I have worked as an Operations and Training Specialist and a Mortgage Analyst at The Federal Savings Bank, where I contributed to the team's success by developing standard policies and procedures, assisting new hires, and analyzing complex loan scenarios. I am passionate about finding solutions and achieving goals, while creating a positive and collaborative work environment.

Lena Brown's Current Company Details

Strategic Operations Improvement Specialist That Customizes Training Programs To Streamline Processes with a Focus on Automation
Lena Brown Work Experience Details
  • Bmo
    Learning Facilitator
    Bmo Dec 2022 - Dec 2023
    Toronto, On, Ca
    In my role as a Learning Facilitator at BMO, I leveraged various software platforms to streamline the employee onboarding process, conducted thorough testing to ensure optimal performance, and created customized training programs to address diverse learning needs.
  • The Federal Savings Bank
    Operations And Training Specialist
    The Federal Savings Bank Apr 2021 - Sep 2022
    Chicago, Il, Us
    Develop standard training policies and procedures to meet the team training needs with management.Assist in daily analyst pipeline maintenance and coverage to ensure all team members are within established timeframes.Act as support for newly hired employees as they complete new hire training and begin to establish their own pipelineDevelop ongoing training materials based on monthly Quality Control findings
  • The Federal Savings Bank
    Mortgage Analyst
    The Federal Savings Bank Oct 2016 - Apr 2021
    Chicago, Il, Us
    Analyzed financial information including all income and asset information to determine if borrower met minimum loan product criteria.Responsible for analyzing credit reports, including debt to income ratios, collections, defaults and credit worthiness.Complete duties while keeping work load to turn times and readily available to supervise and assist subordinates.
  • Bank Of America
    Relationship Banker
    Bank Of America Jul 2015 - Oct 2016
    Charlotte, Nc, Us
  • Chicago Sky-Official
    Ticket Sales Intern
    Chicago Sky-Official May 2015 - Jul 2015
    Chicago, Illinois, Us
    -Issue over 40 sales calls to educate clients on the various ticket packages the Sky offers-Participate in game day operations and act as source of information for the games attendees -Conduct research for organizational theme nights to enhance community presence-Attend all organizational events in the community (i.e. Gospel Fest, Community Impact)
  • Bodyarmor Superdrink
    Brand Ambassador
    Bodyarmor Superdrink Feb 2015 - Jun 2015
    -Implement and evolve marketing strategies to target the desired demographic -Introduce product to Chicagoland area through weekly grocery store demos and sporting events-Conduct event and weekly compilation recaps to be shared nationwide throughout the company-Utilize social media, personal interactions, and sales skills to over 200 people at every BA demo
  • University Of Illinois At Urbana-Champaign
    Illinois Football Recruiting And Office Assistant
    University Of Illinois At Urbana-Champaign Oct 2012 - Jan 2014
    Champaign, Il, Us
    -Hosted potential football recruits during visits to campus-Supported coaches with daily office administrative tasks-Provided information for parents and recruits about the different aspects of the University-Organized and update highly sensitive documents of recruits and current players
  • Illinois Student
    Illinois Student Admissions Representative
    Illinois Student Jan 2012 - Aug 2013
    -Lead campus tours for perspective prospective students and their families -Served as student representative at information tables-Serves as student panelist during University recruitment events

Lena Brown Skills

Leadership Event Planning Program Development Public Speaking Recruiting Sports Public Relations Higher Education Organization Admissions Enthusiasm To Learn Reliability Professional Communication Administration Sales Archtics Ticketing System Microsoft Office Powerpoint Microsoft Word Customer Service Social Media Microsoft Powerpoint

Lena Brown Education Details

  • Western Governors University
    Western Governors University
    Information Technology Project Management
  • University Of Illinois Urbana-Champaign
    University Of Illinois Urbana-Champaign
    Bachelor Of Science (Bs)

Frequently Asked Questions about Lena Brown

What is Lena Brown's role at the current company?

Lena Brown's current role is Strategic Operations Improvement Specialist That Customizes Training Programs To Streamline Processes with a Focus on Automation.

What is Lena Brown's email address?

Lena Brown's email address is lb****@****ank.com

What schools did Lena Brown attend?

Lena Brown attended Western Governors University, University Of Illinois Urbana-Champaign.

What are some of Lena Brown's interests?

Lena Brown has interest in Children, Environment, Education, Human Rights, Arts And Culture, Health.

What skills is Lena Brown known for?

Lena Brown has skills like Leadership, Event Planning, Program Development, Public Speaking, Recruiting, Sports, Public Relations, Higher Education, Organization, Admissions, Enthusiasm To Learn, Reliability.

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