Princ. Content Specialist
Saint Petersburg, Russian Federation
Key responsibilities:+ Developed XML-based content for ERP and e-commerce software. The types of documentation deliverables and related audiences included:- application help articles, user guides, tutorials, and certification tests for end users;- installation and upgrade guides used by application administrators to deploy the application on premises and handle cloud SaaS environment upgrades;- integration guides including API reference and explaining system administrators how to configure the application and external solutions to work together;- technical reference guides aimed at application developers working on advanced application customizations.+ Managed the SharePoint-based product documentation center and coordinated documentation uploads for major and update releases.+ Collaborated with 4+ remote engineering and product management teams adhering to different processes and timelines. Achievements:+ Refined the process of managing release notes by consolidating and reviewing them in Jira. The new process reduced the time spent on reviews and proof reading and helped to ensure release notes always had last-minute changes included.+ Researched on the content development software (Madcap Flare) capabilities and created internal documentation on how to use them when importing content from the legacy system. It speeded up moving larger documents that did not need much stylistic adjustment into the new system.Experience with doc tools:+ The tools used in my daily work included MadCap Flare, XMetal, Adobe Acrobat, Microsoft Office, SnagIt. I understand XML and use a plain text editor to troubleshoot issues in files if they occur and also have experience with Markdown.Other tools:+ Jira, Git, SharePoint. I also have hands-on experience with Windows Server administration, MS SQL Server Management Studio, Microsoft Azure, Adobe Commerce (formerly known as Magento), VSphere Client.
