Lena Choi Email & Phone Number

Santa Monica, California, United States

- Introduced new outreach efforts and enhanced existing outreach processes, boosting leads and partnerships- Executed sales proposals and created sales agreements adhering to law-established rules and guidelines- Cultivated numerous quality warm leads per day- Orchestrated successful outreach events, including CPR classes, EMT medic standby, and covid.

Los Angeles, California, United States

- Lead, supported, and trained 30+ staff on customer service, proper operation protocols, and HIPAA compliance while managing daily operations.- Organized company policies and procedures by creating SOP standards for all facilities and onboarding staff to ensure proper operations of the company.- Conducted customer service training for all staff, resulting.

- Responded to all guests’ requests, complaints, concerns, and/or incidents presented at the Front Desk; Followed up to ensure guest satisfaction, resulting in positive feedback on TripAdvisor and Revinate.- Led a team of 20+ employees on training and their growth in leadership skills, resulting in three promotions within the team.- Recruited, trained, and.

- Trained all front desk agents with hotel services and policies.- Collaborated with each department to guarantee guest satisfaction by attending weekly meetings with department heads.- Handled any guest complaints with resolution and guest satisfaction.- Responded to all social media reviews (TripAdvisor, Revinate, Yelp)

- Welcome each guest in a warm and courteous manner.- Checked in/out all guests accurately and efficiently.- Registered and assigned rooms to all incoming guests and gave special attention to requests.-Demonstrated effective multi-tasking skills when handling phone inquiries, responding to emails, and assisting guests in person.

- Upsell and enhance the customer experience by providing quality assistance and in-depth product knowledge about all the brands and upcoming fashion trends.- Exceeded sales goals and rewarded Employee of the Month for six consecutive months.- Provided repeat customers with exceptional care and attention. Also alerting them to upcoming sales events and.