Lena Chu Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

As a Senior Product Designer at a global marketplace of B2B service providers, my key responsibilities include creating product strategy that translates the goal of our company’s product into a functional user experience, and providing requirements feedback regarding what must be in place for users to achieve their goals. As the product grows and adds more features and functionality, I work to ensure the user experience is intuitive and reduce points of friction. And once a product is mature I help refine the user experience and make the product more efficient.

Took the user-centered design approach to create robust digital marketing tools and retail solutions for clients in the automotive industry.Led the B2C design efforts for a custom car ordering solution by coordinating development with a 10-person engineering team using the Agile methodology. Conducted 5 evaluative tests with 100+ participants and designed a digital retail solution that reduced bounce rate for primary user flow by 30%.Received the Spotlight Award from the VP of Product Development for leading design work.

Led the redesign of Toni Patisserie’s responsive website and built a new purchasing interface that resonated with the store's existing brand and customer experience.Built an iOS app where shoppers can use augmented reality to purchase furniture and decor in the comfort of their own homes.Designed a robust travel information and digital trip planning tool to help travelers create, save, and share their vacations.Portfolio: https://www.lenachu.com/

Chicago, Il

Utilized Microsoft Dynamics 365 and Power BI to create business models that depicted trends across various distribution channels. Gathered information across multiple data sources to arrive at business insights and actionable recommendation to senior management.Developed new financial planning techniques that increased analytics efficiency by 40%.

Gurnee

Strong analytical skills in providing in-depth analyses of key performance indicators, industry trends, and business metrics at a $500 million franchising company. Worked with the CFO to develop standardized revenue budgets and scenario mapping using proprietary software that decreased actual to budget discrepancies by 40%. Built forecasting tools that optimized financial planning techniques and the operational impact of new investment decisions, ultimately increasing efficiencies by 30%.

Bannockburn

Utilized SAP to assist in month-end general ledger close and ensured accurate and timely information in accordance with GAAP and SEC requirements.Conducted fixed asset management with timely addition, amortization, and transfer of capital leases worth $350K.Developed testing processes to ensure proper adherence to Sarbanes-Oxley and implemented business processes that reduced significant SAP deficiencies by 30%.

Ux/Ui Design

Designed various digital products over 480 hours of UX design coursework and projects.

Master Of Business Administration - Mba, 3.5

Bachelor Of Business Administration - Bba, 3.4