Lena Der Vartanian Email & Phone Number

Sydney

Key achievements include:* Implementation Program Manager for a Data Analytics pilot. Managed ambiguous and fluid internal constraints alongside various customer workshops to gauge market demand and deliver a Proof of Concept (POC). Created the framework and collateral for future implementations. * Led workstreams for a major program to support Global Transaction Services's (GTS) Service Leadership strategy. Formed recommendations for improvements, removal of waste/duplication and managed risk, training and change management plans. Developed a framework to support future internal and customer workshops and expanded responsibilities to support other Westpac-wide initiatives.* Influenced and advocated for a change to the strategy for a project management tool migration pilot, resulting in the roll-out of JIRA.* Led the development of a coaching and knowledge initiative, providing a consistent approach in the documentation of processes across a range of product implementations.

Led and enabled the successful delivery of key strategic globalisation, organisational change and product development projects during the inaugural year of a newly formed business in Asia.Responsible for all cross-functional project and change management activity across 100 internationally-based resources, for complex projects including:- implementation of a local Asia platform (systems, resources and processes) to improve service to a Fortune 150 customer base;- alignment to international automation and process standards for a newly formed Agency platform;- centralisation of a Lease Operations platform, to create scale and efficiency - delivered 1 month ahead of plan;- creation of PMO framework.

Reporting to a centralised Asia Operations function, the role was originally created to lead the consolidation of Asia Commercial Operations into an established Operations team in Australia. The responsibilities expanded to lead and facilitate several additional projects for businesses located across Asia.

Reporting to the Managing Director, this role was responsible for managing the Portfolio Analyst (Operations) team, Operational Efficiency and Systems Readiness for the largest business in GE Capital Australia & New Zealand, Corporate Finance.The team serviced loans, leases and trade facilities up to $100M in size, for mid-market companies, Mining and Aviation Finance.Applied strong leadership and stakeholder management skills to ensure timely and effective management of team restructures, product enablement, process excellence and system development requirements.

Post Graduate Certificate In Management

Bachelor Of Commerce (Bcom)