Lena Fantroy Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Key Achievements
• Trained new cashiers and created a cashier handbook that was used by other stores and management throughout the company
• Demonstrated leadership capabilities and initiative when submitting customer returns, determining if the items was in resalable condition, and effectively processing items back to their sections
• Led associate team in setting up a system for cashiers to effectively assign commission based on their login ID displayed on the reference sheets at the counter
• Processed new inventory and shipment in both the back of the store and placing the merchandise in an effective spot on the sale floor for marketing

Orland Park, Illinois, United States

• Key Achievements:
• Resolved customer complaints, engaged with the customers, and communicated effectively to higher management when needed resulting in the customer return rate and satisfaction at the register to increase.
• Informed customers and potential customers about company merchandise and events by handing out promotional materials around the mall and via social media.
• Upsold and saved sales with customer service skills at the register when needed.
• Reviewed transaction history upon other cashiers to maintain honesty in the work force.
• Evaluated multiple cashiers based on performance to increase efficiency and appropriate behavior in the work environment.

Markham, Illinois, United States

• Key Achievements:
• Prepared briefings regarding background checks on defendants for the lawyers.
• Observed and took notes on evidence during trials.