Lena Galvan Email & Phone Number

Chicago, Illinois, United States

Chicago, Il

Strategically led all facets of data operations throughout the company’s offices in the United States. Managed offshore support. Analyzed and improved processes, quality, productivity, and efficiency. ♦ Led an initiative in conjunction with Omnicom’s IT group to automatically self-install software updates on PCs used by 150+ account members in the US and UK. Eliminated need for users to allocate time with IT admin to implement updates, reduced data errors, and software functionality problems while improving the accuracy of client deliverables. ♦ Designed a tab spec generator tool with an in-house technical team, integrated tab spec generator into the Questionnaire Builder toolbar, which reduced tab spec setup time by 30%. Advanced and expanded toolbar capabilities with new features and specs for SPSS and visualization.♦ Created recommended tools, produced templates, documentation, and training for account teams and clients on best practices to decrease turnaround time, automate processes, increase functionality, accuracy, and response rates. ♦ Hired by Hall & Partners to support the 2-year migration and integration from over 25 platforms to the Askia platform across 4 US offices. Identified issues of programmers, data processors, account teams, and clients. Drove software changes and found alternative solutions and tools to increase efficiencies and improve margins.♦ Created an entire library of short training videos designed to supplement a 4-hour training program and taught over 100+ new users on Askia. Videos included advanced platform usage (e.g., writing syntax, applying significance).

Collaboratively led programming and data processing teams throughout the United States and India. Merged, upgraded, and saved costs on software systems throughout the entire organization. ♦ Tweaked processes and partnered with IT/vendors to uncover solutions that promoted cost savings, efficiency, and quality. Collaborated with IT to understand technical concerns and implement procedures to seamlessly optimize, store, access, and prioritize technical solutions. ♦ Negotiated $50K in cost-saving and saved $35K year over year by reducing the number of processing platforms from three to one and purchasing analytical software instead of leasing. ♦ Selected by management to serve on Senior Staff Council. This team reviewed business goals and recommended solutions to increase efficiencies and reduce costs for equipment. ♦ Managed mailing (paper data collection) and coding team. Mentored and trained 25 project managers, 10 programmers, and data processing Chicago-based teams. Added quality control measures, implemented processes, created programming standards to minimize/eliminate errors for offshore data processing team, DataPrompt International.♦ Introduced the transition from handheld mobile devices to iPads for face-to-face interviews, which improved efficiency when cleaning and processing data and presenting a more professional image to key clients.

Chicago, Illinois, United States

Oversaw all aspects of data processing operations, prioritized new projects, and quickly solved problems that arose. Traveled to the India office to train, educate, and build relationships with the programming staff.♦ Traveled to Chennai, India. Led training that significantly improved the team’s knowledge and use of Quancept CATI software and Voxco (CATI/web) tools. ♦ Authored 85% of the CATI, web, and mobile projects in Voxco, Confirmit, and Techneos. Translated requests into technical requirements for each project.♦ Completed implementation of Voxco CATI and web software within one week without interrupting project deadlines and data collection to 100+ CATI stations. Defined and implemented programming standards on Voxco CATI and web system to address concerns on use. ♦ Acted as project manager for CATI and web projects that had tables and data sets as final deliverables.

Directed and guided the activities of less experienced Programmers on the team. Authored and maintained survey scripts in Quancept for CATI/Techneos mobile surveys. Acted as the key client contact for studies where final deliverables were tables or data files. ♦ Facilitated comprehensive training exercises and educational programs for other Programmers. Focused on Quancept CATI and Sample Management System (SMS) software.♦ Orchestrated project deliverables and served as a liaison between a global market research company and an office in India. Ensured all tasks were delivered on-time and above expectations. ♦ Directed all aspects of data on a million-dollar finance study project from inception to completion by programming survey and producing final data output and tabulations.♦ Spearheaded the move from paper surveys to mobile surveys. Wrote and overhauled two-year wave study in Techneos mobile software.