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Lena Gkika is listed as Software Support and Application Development at the General Hospital of Kavala at uTest, a with 2654 employees, based in Greece. AeroLeads shows a matched LinkedIn profile for Lena Gkika.
Lena Gkika previously worked as Gold Tester, Test Team Lead and Accessibility Expert at Utest and Software Support and Application Development at Kavala General Hospital. Lena Gkika holds M.Sc, Computer Science & Administration, 8.0/10.0 from Aristoteleion Panepistimion Thessalonikis.
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I have a strong background in Computer Science and Administration, and have been dedicated to making technology accessible to all. With over a decade of experience in the tech industry, I have had the privilege of serving as an Accessibility Tester, and later on Expert, at Applause since 2017, and also as a Software Support agent and developer at the General Hospital of Kavala (Greece), since 2013.As an Accessibility Expert, I have worked closely with clients to ensure their digital products and services are inclusive and accessible to all users. As a support agent and developer, I was able to ensure smooth operations, streamlined workflows, and enhanced user experiences for both administrative and medical stuff of the General Hospital of Kavala, while also developing solutions and custom reports for statistical and decision-making purposes.
Listed skills include Community Management, Customer Service, Zendesk, Vbulletin, and 18 others.
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Functionality, usability and localization testing for various uTest Clients, focusing on Accessibility ProjectsMy uTest Profile : https://my.utest.com/u/profile/lenagkika
Kavala, Greece
My duties include supporting Kavala's General Hospital employees' Software related requests, while undertaking other projects as well, such as the Hospital's website management via Kentico CMS, support for the Hospital's ticketing system (GLPI) and creating applications for the Hospital's internal needs using PHP, SQL, MS Access, Oracle. Redesigned, developped and currently maintaining the hospital's In-Site using Worpress
My responsibilities included answering an average of 1100 support e-mails per month via Zendesk, as well as forum posts, moderating the company's game forums, community management for both Dawn of the Dragons and Dawn of the Dragons Mobile. In the past I have also worked on other company titles as well, including Legacy of a Thousand Suns, Clash of the Dragons, and Legacy of Heroes. I was responsible for communicating player concerns, suggestions and feedback to the Design team and CM leader, as well as testing and reporting bugs reported by our player base. I have also designed community events such as Treasure Hunts and spent time maintaining the company's Cafepress site. I helped design the forum themes, added additional customization to make them more user friendly and spent time in the game chat and forums to socialize with players.
Thessaloniki, Greece
My responsibilities included answering client calls, preparing paperwork for public tenders and HNRF proposals, using the company CRM software for client offers, supporting various company projects, organizing a presentation for the collaboration between Profile and Oracle, and general customer care.
Thessaloniki, Greece
I was a Call Center Customer Support Agent, with the prime responsibility of providing customer support to clients who contacted us to ask for pickups or to track and trace their shipments. This generally included monitoring shipments, identifying and resolving delivery problems in a timely manner, data entry, communication with customers, as well as other company departments all over the world.
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Thesis subject: "XML data storage methods and tools - Implementation & comparison on various database systems"
Dissertation subject: "Evaluation and Upgrade of an interactive Java Educational Tool"
Quick answers generated from the profile data available on this page.
Lena Gkika works for uTest.
Lena Gkika is listed as Software Support and Application Development at the General Hospital of Kavala at uTest.
Lena Gkika is based in Greece while working with uTest.
Lena Gkika has worked for Utest, Kavala General Hospital, 5Th Planet Games, Profile Software, and Tnt Express.
Lena Gkika's colleagues at uTest include Markus Berg, Julia Turchenko, Khaled Mostafa, Yasmina Mavlonazarova, and Luis Holguera.
You can use AeroLeads to view verified contact signals for Lena Gkika at uTest, including work email, phone, and LinkedIn data when available.
Lena Gkika holds M.Sc, Computer Science & Administration, 8.0/10.0 from Aristoteleion Panepistimion Thessalonikis.
Lena Gkika is listed with skills including Community Management, Customer Service, Zendesk, Vbulletin, Online Gaming, Social Games, Game Development, and Game Design.
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