Lena Wilser (Latta) Email & Phone Number

Raleigh, Nc

Participation in well-planned implementation-of established global software quality improvement initiatives and processes, leveraging ROI, adherence to standards, and timely, measureable results. QA of 3rd party medical devices and software apps for ALLSCRIPTS PROFESSIONAL EHR™ platform products

Raleigh-Durham, North Carolina Area

•Responsible for managing the multiple phases of the project across multiple on-going projects to meet project timelines •Responsible for managing the relationship and expectations of the customer for a mutually beneficial outcome •Takes full ownership for all aspects of the interface implementation/development project •Serves as primary point of contact for customer during interface implementation/development •Implement Allscripts/MyWay interface applications to successfully integrate third-party vendor applications, meeting Interface Services department revenue goals.

 Responsible for creating Technical Specification documents for major system changes Helped business owners define and document complex system requirements  Added value to the requirements gathering process Interpreted detail analysis  Managed each phase of SDLC for Service Requests Performed systematic study of complex business situations and developed functional specifications. Problem Management and Change Control participation Responsible for ongoing systems analysis and detailed business requirements and service requests Responsible for managing assignments through the Wells Fargo Dealer Services Software analysis lifecycle and in compliance with development of cost analysis, design considerations, acceptance criteria, and implementation schedules. (SDLC) Studied existing business processes, authored detailed business requirements and functional specifications obtained through customer/technical interviews and topic meetings. Worked with IT teams, recommend technical enhancements and design solutions. Created and maintained testing criteria, use cases, for design proposals, support documentation and related artifacts to facilitate production turnover.

Veradigm

Key accountability for all support requests related to Global Project Management software Niku / Clarity.Assisted in writing and compiling user documentation related to software useTrained new time trackers on providing projects actuals and ETCs electronicallyBest Practice execution of the organizations most efficient project methodologies.Executed management's goals and objectives as related to the Niku/Clarity software system.Tested Actuate Reports

Truist

Direct accountability to Vice-President of eBusiness division, responsible for business development.Developed and lead continuous improvement programs resulting in improved online banking product and features. Drove cross-functional quality improvement and system updates.Managed projects and online banking bug fixes and enhancements.Developed and execute internal code synchronization procedures. Integrated other business area's processes for web application management - Bug and Release managementServed as Project Lead for a multi-department development technical team.Responsible for the transition of large number of desired web features for the corporation online banking, and internet commercial site.

Created a sophisticated technical test lab ; Developed Test Scenarios and Test strategy for all departmentsWrote the Tester's Handbook.Pilot Team Member launching Agile Project Methods (Accelerated Project Management)Managed end-to-end certification testing;

• Served as System Project Manager; managed multi-user LAN and WAN-based upgrades for 4 years• Solely responsible for the up-keep and file maintenance associated with keeping the Image servers and database system available and optimal to all users• Performed system installs and configurations for NT Server and 4 Novell servers• Senior liaison between Host programmers, LAN Support and the user community

Mathematics/Computer Science

Education record

Education record

Education record

Education record