Lena Le Email & Phone Number

Irvine, Ca, Us

• Work with the Subject Matter Experts (SME) to build creative assets for online and in-classroom learning experience. • Course material content production including managing and creating Ebooks that generated 2 million page views per month, printed courseware, and related documents• Create, manage and maintain an Interactive Video Platform, Ascend• Work closely with key members of the content development team including a wide variety of SMEs, Content Production Manager, Studio Producer, Business Implementation Manager to ensure timely deliverable • Work closely with department leads for various departments including; Marketing, IT, Education, and Executive Staff• Coordinate with the Director of Product Solutions on delivery of Product Training: (For example, Monthly Franchise Training, Forums, International Conference, and Annual Owner/GM Summit).• Work closely with product vendors

Irvine, Ca, Us

• Work closely with the Senior Director of Instructor Development and Student Services to recruit new instructors, and manage current instructor competency.• Maintain instructor competency within the company database.• Manage and schedule over 50 instructors for over 30 centers on location and online class.

Irvine, Ca, Us

• Coordinate with Director of Product Solutions on delivery of product training.• Assist in the design and printing of collateral material.• Oversee student evaluations and reporting for learning activities.• Administer Student Education Programs.• Work closely with fulfillment vendors.• Work with various software applications: ecommerice, e-learning, and customer management system.

Encino, California, Us

• Oversee office employees’ every day operations by distributing daily task with daily feedback.• Supervise, recruit, train, develop, coach and communicate with all employees as well as assess performance.• Handle customer service surveys and satisfaction issues.• Daily usage of QuickBooks for account payables and account receivables.• Deposit checks and process credit card transactions.• Manage office supply and inventory purchase.• Manage trade show expense, office expense, and petty cash.• Organize 15 yearly trade shows with registration, expense and shipping.• Attend trade shows on an “As Needed Basis”.• Develop, enhance, and manage various departments within the organization to determinebest practices and work flow strategy for on-site and off-site work.• Schedule in office demonstration for multiple sales representatives.• Run Biweekly commission report.• Maintain sales for annual support users.• Report to President and Vice President.

• Managed credit card transactions and register cash flow. • Answer all inbound phone calls to provide excellent customer service by assisting customers with directions and schedule appointments.

Bachelors Of Science, Operations Management

Certificate Program, Project Management