Lena Lilly Hellstrom Email & Phone Number

Stockholm, Se

• Demonstrated an ability to engage a significant number of followers and maintain relationships with a diverse group of individuals by achieving Twitch affiliate status in March 2020• Delivered exceptional customer service by interacting with viewers through various channels, responding to questions and concerns in a timely and professional manner, and actively listening to feedback to enhance the viewer experience• Maximized channel performance by leveraging data and analytics provided by Twitch to inform strategic content decisions, resulting in increased views, engagement, and revenue.

• Communicated effectively with clients, providing timely updates and resolving issues in a professional and customer-focused manner, leading to high levels of client satisfaction and retention• Worked closely with designers, developers, and other stakeholders to ensure successful website development and launch, demonstrating strong teamwork and communication skills.

• Start-up gaming company for viewer interactive races for online live streamers• Performed all PR and marketing duties (Twitter, Discord, Twitch)• Managed day-to-day office operations of start-up company• Facilitated routine demonstrations for public audiences comprised of hundreds of end-users• Successfully managed client inquiries, concerns, and expectations to ensure a premium level of care and attention, resulting in high customer satisfaction ratings and repeat business• Gathered support information for existing clients and collected feedback to improve game play and audience engagement• Demonstrated excellent verbal and written communication skills in English, as well as patience and adaptability in handling diverse and international clients across multiple time zones• Researched leads, resulting in increased engagement and revenue and expanded client base directly resulting in the the eventual purchase of the company by investors• Coordinated with clients, their staff, and internal teams to ensure smooth installation, onboarding, and support

• Managed several independent self-directed data entry projects while working remotely from home, which including assisted in testing and developing improved GPS tracking results• Ensured the accuracy and completeness of social media data through careful review and analysis, maintaining high quality standards and ensuring client satisfaction.

Amherst, Massachusetts, United States

• Collected and distributed household goods to newly arrived international students• Developed website for managing program with a database of donations and allotments for over 100 actively participating students for the fall 2013 semester

Amherst, Ma

• Directly assisted Executive Director in daily management while troubleshooting technical issues, up-keeping e-commerce, • Fulfilled, administered, and registered sales orders in Excel and QuickBooks and maintained and tested the online store for efficient and accurate sales operations.• Developed and executed a comprehensive online marketing strategy, utilizing both a self-designed WordPress blog and a Facebook page to expand brand awareness and drive website traffic• Initiated and oversaw installation of a Windows virtual system to run legacy software• Assisted in troubleshooting office problems, e-commerce issues and customer problems• Contacted clients with regard to payments and followed up questions and inquiries• Approved by the university to manage HR administrative work on behalf of employees including payroll, travel arrangements, travel reimbursement, and procurement

Amherst, Ma

• Developed and implemented social media strategies to promote special exhibits and events increasing the number of visitors by 150%• Created promotional materials, including press releases and media alerts, for key contributors to improve relationships with VIP writers and donors pertaining to exhibits and fundraising events

Master Of Science - Ms, Information Technology, 3.5

• Data Mining • Managing Large Data Sets • Operating Systems Foundations • Cloud Computing • Secure Mobile Networks • Information.

Bachelor’S Degree, Information Technology, 3.695

• Information Systems • E-Commerce • Linux/Unix Operating System • Survey of Programming Languages • Intro to Programming C I & II •.

Bachelor’S Degree, German And Scandinavian Studies, 3.5

Activities and Societies: Member of the Honor Society of Kappa Delta Pi, inducted spring 2013 Member of the Honor Society of Omicron Delta.

Advanced Level Swedish, Modern Swedish Culture

Scandinavian Politics And Introductory Norwegian

Classics And Classical Languages, Literatures, And Linguistics In Viterbo, Italy

German, Russian And Italian Masters Program