Lena Mcdearmid Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, Us

Momnt powers modern lending solutions for businesses to provide low-friction, affordable financing to their customers at the moment of need. Our mission is to make lending as seamless as possible for merchants, consumers, and lenders. Momnt removes the complexities of the consumer lending process through our easy-to-use, mobile-friendly technology that empowers merchants to provide attractive, real-time loan offers at the moment their consumers need them.

Provided advisory services to FinTech and Financial Service businesses in the consumer lending industry in areas of product management, strategic execution, operational efficiencies, and revenue growth.

Atlanta, Georgia, Us

Lead the creation of objectives driven, user focused, responsive client websites through information architecture (user stories), wireframes, prototypes, user experience and development. Lead new product introduction, and all associated functions, including business case validation, positioning and the development of strategy for the cost structure of products, service packages, and offerings. Define the roadmap for a suite of web, API, and database products and services to maximize customer adoption and customer value. Scope and prioritize activities based on business and customer impact. Work closely with engineering and development teams to deliver with quick time‐to‐market. Act as a product evangelist to build awareness and understanding. Represent the company by visiting customers to solicit feedback on company products and services. Managing the product lifecycle plan and identifying resource needs from inception to retirement. Drive product launches including working with C‐suite executives, Public relations team and other product management team members.ACHIEVEMENTS• Full Program migration to new Customer payment portal 9/2017• Rewrite of Payment logic 10/2017• Led user directory service migration 1/2018• Numerous Consumer Portal Improvements 2/2018. Launch of GreenSky Revolving platform 10/2018

Atlanta, Georgia, Us

Executed and led multiple complex projects from inception through implementation. Was the primary liaison between clients, external vendors, business owners, and technology teams to define requirements and write detailed functional specifications. Developed project plans, schedules and communication plans to clearly communicate project status to clients, the project team, stakeholders and business owners and effectively manage expectations. Coordinated all necessary meetings for planning, status and implementation, while managing resources throughout the development cycle to ensure successful execution of the project. Knowledge of the key elements of digital marketing, including Paid Media (PPC, Display, Social Paid, Conversion Rate optimization)ACHIEVEMENTS:Financial Program Launches-Retail Furniture Program launch-Rooms to Go Program Enhancements-Patient Solutions Program Launch-Home Depot Program Enhancements-Portfolio additions and enhancements for Military Lending Act-Consumer Direct program launch April 2017-Consumer Direct Portfolio managementEnterprise Application Launches-Merchant Billing System Release 1-Merchant Billing System Release 1.25Core Systems and Infrastructure Launches-Voice Analytics Integration and implementation-Equifax Integration and implementation-Scalable service offeringsExternal Application Launches-Merchant Portal Phase 1Organization- Managed vendor relationship, deliverables and required testing across multiple call centers- Planned and implemented new program to support furniture business vertical and revolving loans- Planned and implemented enhanced merchant billing system used by internal finance department

Atlanta, Georgia, Us

Responsible for all of GreenSky credit operations and staff across all call center locations. Created and developed long term operational roadmap with executive management team. Interfaced with sales, business, fraud and technology teams to properly implement loan policies, regulations and underwriting standards company-wide. Worked with technology teams to identify opportunities to automate processes and address any ongoing operational issues impacting production. Participate in development planning sessions and negotiate with other product owners and stakeholders to secure resources and prioritize backlog. ACHIEVEMENTS: - SME and stakeholder during Salesforce, InContact Telephony System and Visual Workplace Management implementations - Operations lead through product launches for THD Projects, GS Consumer Project, Direct and Mobile Consumer applications - Developed and implemented KPI system and performance measurement tools for individuals and operations teams - Led project to standardize work processes according to BPMN guidelines

Richmond, Virginia, Us

Decisioned credit applications according to CAF risk policies and procedures, while exercising fraud prevention practices through interviews, affidavits and bureau monitoring. Worked with bureaus in response to consumer ACDV filings to ensure proper reporting of applicant accounts from within internal CAF account system. ACHIEVEMENTS:- SME for Credit Underwriting ARGO system migration - Assigned to CAF Fraud task force to monitor and react to high risk alerts - Cataloged policy and procedures document library for centralized use