Managed set up, staffing, processes and operation for rendering rich media content specifically 360 spin photography and vendor produced videos on homedepot.com with the goal of improving overall online customer shopping experience and order conversion. • Standardized processes for requesting product samples, disposal of product samples, studio workflow, and post production / editing of images to ensure smooth flow and operation of studio. • Improved order conversion from 1.4% to 2.2% by using 360 degree photography and prioritizing merchandise selection to focus on product categories that provided the highest rate of return.• Established photo editing requirements for 12-person offshore team and implemented quality control measures to ensure adherence to quality standards and key performance metrics.• Improved photo editing accuracy from 59% to 99% and editing time from 3:34 hr to 1:55 hr.• Managed video submission process and requests, reviewed videos for quality adherence, reduced processing lead time, streamlined existing processes and created tracking tools and metrics. • Collaborated with a third party vendor to improve the video submission process by building a portal to facilitate the uploading of the videos.

On boarded vendors to launch products on homedepot.com, worked with vendors to capture all of the required marketing and supply chain data needed for each item in accordance with data standards. • Improved on-boarding time for vendors from 7.2 weeks to 6 weeks average by conducting weekly calls with 120+ vendors to discuss issues and ensure milestones were being met.• Decreased processing time for supplier buying agreements from 7 weeks to 6.4 weeks by partnering with vendors and merchants to ensure the agreements were completed on time.

Developed and distributed supplier policies and guidelines to 800-900 house ship vendors to ensure adherence and compliance to Home Depot standards for achieving operational efficiencies in shipping, receiving, and storing of products for direct ship fulfillment and customer satisfaction. • Reduced merchandise return rate from 9.7% to 8.5% by teaming with reverse logistics department to analyze returns information and implement process for improvement.• Increased response rate to customer issues by partnering with cross-functional teams to create a database to centralize all vendor contact information facilitating easier customer contact.

Worked with merchants, suppliers and in-store service representatives to build awareness of special order program initiatives to increase sales for special order category.• Managed the planning, execution and implementation of special order initiatives ranging from $50K to $300K to over 1600 stores. • Tracked/monitored project performance, developed status reports and ensured projects were completed on time and within budget. • Partnered with core and special order merchants to meet deadlines in finalizing new product selections for vanities, faucets, and counter tops and exit strategies for discontinued products.

Supported merchandising departments by providing logistics solutions, cost and benefit analysis on sourcing strategies and transportation modes, risk mitigation across the supply chain, supplier performance management and execution of special programs / buys utilizing supply chain best practices. • Generated over $1M in savings with the launch of a pilot program for the direct to store model which bypassed the distribution center and sent a consolidated shipment directly to the store reducing additional handling and shipping costs.• Collaborated with cross-functional teams to monitor performance of special promotions for Christmas, patio and grills worth an estimated $500 million in retail sales involving over 15,000 containers.

Handled global imports shipped into the United States for Home Depot and its’ subsidiaries by managing daily operational issues with service providers, suppliers, merchants, and import distribution centers.• Monitored special programs daily to make sure that suppliers shipped on time and delivery goals were met.• Performed cost benefit analysis of different modes of transportation worldwide for merchants to make strategic business decisions.

Managed supply chain and transportation of a multi-million dollar account, which included order entry, dispatching, tracking and providing customer service using i2 Technologies systems. • Prepared cost analysis and performance reports to customer(s) to show actual dollars saved.

• Managed the sourcing, procurement and export of a wide range of industrial products to 15-20 key international accounts, generating $5 Million in sales. • Sourced products worldwide, negotiated material costs and shipping rates, organized shipping logistics and payments with banks & freight forwarders on matters related to each account.