Lena Tom Email & Phone Number

Mesa, Arizona, United States

• Answer incoming calls and place outgoing calls for collections. • Inbound trucks and outbound them as well with asphalt products. • Sign and file all daily invoices and other paperwork. • Run credit card transactions, create credit card documents for accounting.

Chandler, Arizona, United States

Assist homeowners in creating payments and payment profiles. Effectively interact and communicate with homeowners in a professional manner. Assisting homeowners with deleting, editing, or researching their payments. Identifying and resolving concerns by telephone or email in a timely and efficient manner. Analyzing and reporting payment website technical issues. Sharing technical issues, ideas, helpful information with team members to work more efficiently. Going the extra mile to assist and engage with customers. Actively listen when homeowners are addressing concerns and suggest resolutions. Ability to multi-task, prioritize, and manage time effectively.

Tempe, Arizona, United States

Coordinates the delivery of customer orders between Amazon drivers, third-party companies, and Amazon Operators. Communicates with delivery partners ensuring on-time delivery. Solve for planned and unplanned events leading to anomalies outside normal dispatch operations. Identifies exceptions and escalates to management. Completes intra-window reports using standard tools/process. Teamwork mentality, building trustworthy and supportive working relationships.

Phoenix, Arizona Area

Ensuring inventory is entered correctly at multiple distribution warehouses and local shops. Marketing with local shops carrying our product. Handling issues that may occur in a timely manner. Updating marketing manager on possible upgrades that would benefit our company. Reporting to manager weekly with proper updates and reports. Traveling to various locations located in Arizona and New Mexico to obtain more business.

Mesa, Arizona

Providing world class service experience to each and every Preferred client. Learned and understood technology to assist customers with self service needs. Exceeded in customer service. Had strong interpersonal skills and the ability to engage with others in dialogue, deepened relationships and demonstrated a commitment to providing personalized service. Built solid relationships with teammates, business partners and specialists by teamwork and partnership. Applied strong critical thinking and problem solving skills to meet customers needs. Strong organizational skills including the ability to manage multiple responsibilites, prioritized and delivered results.

Phoenix, Arizona

Providing world class service experience to each and every Preferred client. Inbound phone support of this high value, high opportunity client will include ' an unwavering commitment to service excellence; demonstrated ownership of service inquires; proficient problem resolution that spans simple to complex; understanding and applying financial products and solutions in order to fulfill relevant relationship deepening opportunities.Required to meet and/or exceed minimum performance standards and are measured with incentive opportunities across multiple operational thresholds and behavioral competencies.Achieved service level agreements (SLAs) by establishing and maintaining positive relationships with business areas and managing enterprise applications.

Scottsdale, Az

Managed and diagnosed of malfunctioning tablet PCs and Android tablets. Updated return merchandise authorization status’ and data entry into the company database and communicated to logistics manager to keep track of stock and device part numbers. Built and assembled proprietary components and installed parts to tablet PCs for adding new software to Android devices and promoting new sales.Provided project management duties that involved developing and implementing processes, procedures, and strategies leading to system functionality.

Tempe, Az

Oversaw repairs of CPM (Continuous Passive Motion) machines and troubleshoot all mechanical and electrical challenges. Managed all projects steps required to finalize each machine, resolving repairs in timely and cost efficient manner.Analyze, tested machines and corresponding paperwork updates. Delivered return merchandise authorization orders before it was due to the customer allowing more repairs in a quicker manner, provided excellent customer service and saved the company resources.

Associate Of Applied Science, Electronics And Computer Technology, Electronics

High School Diploma