Executive Director, Experience Design Research For Card
Current
Jul 2024 - Present
AeroLeads people directory · profile
Lena Q. Email & Phone Number
Executive Director, Experience Design Research
at
JPMorganChase
1 work email found
@capitalone.com
3 phones found area 703 and 877
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Executive Director, Experience Design Research
Location
Dallas-Fort Worth Metroplex, United States, United States
Who is Lena Q.? Overview
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Quick answer
Lena Q. is listed as Executive Director, Experience Design Research at JPMorganChase, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a work email signal at capitalone.com, phone signal with area code 703, 877, and a matched LinkedIn profile for Lena Q..
Lena Q. previously worked as Executive Director, Experience Design Research for Card at Jpmorganchase and UX Research Manager, Card at Jpmorganchase. Lena Q. holds Business Administration, Management Information Systems from Texas Mccombs School Of Business.
Company email context
Email format at JPMorganChase
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*@capitalone.com
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Profile bio
About Lena Q.
Lena Quach is a UX Research Leader who helps teams fall in love with the customer problem and translates insights into impactful product strategies. She spent her career at Fortune 500 companies, where she focused on improving people's financial lives.Like many UX Researchers, her career is a story of transition. She made the switch from Product Management into UX Research, and is constantly looking for ways to minimize the gap between solving for the customer need and the business need. Lena has over ten years of product management and UX research experience, a knack for running teams to maximize their potential, and an insatiable appetite to help others maximize their potential. She strives to scale her impact.She has given talks at Big Design Conference, Capital One’s Beyond Conference, AIGA, Service Design Dallas and UX Research and Strategy.She is a believer and practitioner of de-risking product, design and business assumptions through iterative research and rapid experiments and using mixed methods when possible to uncover insights from different angles.Lena Quach is currently a UX Research Leader at JPMorgan Chase. In her spare time, she enjoys consuming and sharing knowledge, mentoring others, and eating delicious food.Skills: service design, jobs to be done, public speaking, design research methods, qualitative research, ethnography, user interviews, contextual inquiry, online unmoderated testing, usability testing, in-depth interviews, comparative tests, card sorting, field studies, journey mapping, agile, innovation, design thinking, consumer insights, user needs discovery, service design, SaaS, UX research management, facilitator, product strategy, design strategy, generative research, discovery research, evaluative research, user experience strategy, financial services, speaker, educator, workshops, product research, leadership, coach
Current workplace
Lena Q.'s current company
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14 roles
Lena Q. work experience
A career timeline built from the work history available for this profile.
Ux Research Manager, Card
Feb 2023 - Oct 2024
Ux Research Manager, Consumer Lending
Mar 2022 - May 2023
Vice President, User Experience Research Lead
Aug 2021 - Mar 2022
Senior User Experience Research Manager
- Led mixed methods research to de-risk a new product being considered that saved the team from developing a product
- Led research for national Auto Navigator commercial to hone in on messaging territories and provided recommendations that were incorporated into the commercial
- Designed repeatable research strategy and led ethnographic research to deeply understand dealerships and identify key opportunities
- Identified opportunity and created onboarding material to help new hires gain a quick, holistic understanding of multiple customers' needs
Feb 2021 - Jul 2021
User Experience Research Lead
- Worked directly with C-level suite on research project to uncover user needs and develop end-to-end experience vision storyboard
- Developed and ran generative research to uncover hidden end-to-end customer needs / jobs to be done that align to business goals
- Developed new business opportunities based on user needs, business goals and market opportunity
- Designed and executed mixed methods research to inform and evaluate product features against business goals
- Collaborate with teams to guide them through research process
- Coached and mentored designers and product managers through various research and prototyping methodologies
Aug 2018 - Feb 2021
Product Manager For Auto Navigator, Partnerships
- Led a cross-functional team to create a seamless experience with a partner dealership. Experience resulted in 5-star customer ratings & outperformed other lead-to-purchase conversion by 133%
- Led team through customer empathy and synthesis to develop journey map, product vision, and strategy
- Developed and ran research with entire design and development team to ensure team gains empathy for the end user
Nov 2016 - Aug 2018
Personal Goal Pursuit
Career Break
Apr 2016 - Nov 2016
Product Manager For Auto Navigator
- Launched a consumer facing auto financing product to with a cross-functional team within 6 months of hire
Oct 2014 - Apr 2016
Associate Product Manager
- Product owner in agile, international development team, taking products from ideation to launch, continuously maintained a prioritized backlog based on business impact.
- Led team as product manager and usability researcher that resulted in a 55-point improvement in net promoter score (NPS), 64% increase in ease of use, and increased active use within a 4-month period
- Managed global and local teams with 5 to 10 developers and a user experience designer to bring offerings from ideation to market within 7 months that benefited customers with 28% time savings
- Expert in user-centered design process for continuous product improvement. Conducted 100+ customer research sessions using an array of design research techniques to gain deep customer insight to develop 3 unique.
- Translate user experiences and research into user stories
- Managed cross-functional teams to develop go-to-market product launch plan for new SaaS offerings
Aug 2011 - Sep 2014
Student Assistant At Mccombs Service Desk
- Provide wonderful customer service to panicked users
- Diagnosed hardware and software problems
- Repaired or replaced failed hardware components for program notebooks
- Reconfigured software or reinstall the software image for program notebooks
Aug 2009 - May 2011
Product Manager Intern
- Researched and prototyped setup and installation user experience for new offering to meet product goal of firm fully setup within 10 business days
- Ran competitive research on support services offered by similar third parties to create preliminary in-product training strategy
- Conducted multiple in-depth interviews to understand current issues customers faced in setting up the product
- Managed user experience designer and engineer to continuously iterate and develop the setup experience
Jun 2010 - Aug 2010
Business Information & Technology Intern
- Developed and marketed two mostly automated excel reporting tools with Visual Basic for Applications to record operational metrics for 8 global groups
- Formulated and implemented people change management process and documentation
- Saved group $200,000 through constructing and implementing license optimization for two software programs
- Self-taught Visual Basic for Applications to create metrics reporting tool
May 2009 - Aug 2009
Optometric Technician/Assistant
Cuong T. Pham, O.D. & Associates
- Implemented and maintained 3000+ patient database in Microsoft Access to optimize patient scheduling
- Created daily and yearly automated Excel reports to document cost and profits
- Conducted multiple tests to diagnose or monitor health risks/diseases
May 2007 - Aug 2008
2 education records
Lena Q. education
Business Administration, Management Information Systems
Texas Mccombs School Of Business
Bachelor Of International Economics And Management
Università Bocconi
FAQ
Frequently asked questions about Lena Q.
Quick answers generated from the profile data available on this page.
What company does Lena Q. work for?
Lena Q. works for JPMorganChase.
What is Lena Q.'s role at JPMorganChase?
Lena Q. is listed as Executive Director, Experience Design Research at JPMorganChase.
What is Lena Q.'s email address?
AeroLeads has found 1 work email signal at @capitalone.com for Lena Q. at JPMorganChase.
What is Lena Q.'s phone number?
AeroLeads has found 3 phone signal(s) with area code 703, 877 for Lena Q. at JPMorganChase.
Where is Lena Q. based?
Lena Q. is based in Dallas-Fort Worth Metroplex, United States, United States while working with JPMorganChase.
What companies has Lena Q. worked for?
Lena Q. has worked for Jpmorganchase, Capital One, Career Break, Intuit, and University Of Texas At Austin.
How can I contact Lena Q.?
You can use AeroLeads to view verified contact signals for Lena Q. at JPMorganChase, including work email, phone, and LinkedIn data when available.
What schools did Lena Q. attend?
Lena Q. holds Business Administration, Management Information Systems from Texas Mccombs School Of Business.
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