Lenard R. Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Responsibilities• Independently managing Diploma, Bootcamp programs• Creating project documentation, procedures and adhering to them.• Leading a team of Program Coordinators and Sr Program Coordinators who work with participants by email and phone to help resolve issues.• Coordinate with internal and external stakeholders and be a point of contact for planning/documentation, and process updates. • Channelising insights and client feedback to cross-functional teams and… Show more Responsibilities• Independently managing Diploma, Bootcamp programs• Creating project documentation, procedures and adhering to them.• Leading a team of Program Coordinators and Sr Program Coordinators who work with participants by email and phone to help resolve issues.• Coordinate with internal and external stakeholders and be a point of contact for planning/documentation, and process updates. • Channelising insights and client feedback to cross-functional teams and collaborate with Academic Managers, Product, and Sales team. • Take responsibility for the customers learning journey including escalations being addressed and closed in a timely manner.• Ability to manage deadlines and targets with minimal handholding• Training and mentoring the team to increase course efficiency• Maintain and drive organizational standards of satisfaction, quality, and performance• Work on constant improvements in the process Show less

Mumbai Area, India

Responsibilities• To manage Diploma programs end to end, includingo Coordination with HR for hiring activityo Adhering to the regulations of the Diploma program and collaboration with Admissions team.• Auditing emails and Course Upload on LMS• Recording/ tracking updates made to the program for CPE audit.• Monitoring student progress and providing clear and detailed communication to required stakeholders.• Training team members on the Diploma program.• Oversee… Show more Responsibilities• To manage Diploma programs end to end, includingo Coordination with HR for hiring activityo Adhering to the regulations of the Diploma program and collaboration with Admissions team.• Auditing emails and Course Upload on LMS• Recording/ tracking updates made to the program for CPE audit.• Monitoring student progress and providing clear and detailed communication to required stakeholders.• Training team members on the Diploma program.• Oversee the program schedule and collaterals created for the program.• Conduct periodic reviews with Examination Board to highlight progress and challenges.• Contribute to the programs pedagogy by sharing insights from user experience and surveys received to add consistency. Show less

Mumbai Area, India

Responsibilities• To ensure execution of all task assigned in project management tool (wrike, excel etc) within scheduled time.• To update accurate and timely status of all tasks in project management tool• To manage Live sessions (webinars) and assisiting program leader while conducting sessions• To upload the couse content, assignments and tasks in relevant applications in line with specifications and approvals from concerned team.• To timely escalate any gap observed to… Show more Responsibilities• To ensure execution of all task assigned in project management tool (wrike, excel etc) within scheduled time.• To update accurate and timely status of all tasks in project management tool• To manage Live sessions (webinars) and assisiting program leader while conducting sessions• To upload the couse content, assignments and tasks in relevant applications in line with specifications and approvals from concerned team.• To timely escalate any gap observed to team leader and course leaders• To execute and update all errors highlighted in Course Upload by Quality Auditors within 24hours• To attend all critical calls and course “kick off” calls and maintain trail of all critical minutes and tasks agreed.• To follow-ups with participants on completing assignments.• To ensure Level 1 grading for all partipcipants and follow-up/ escalate (as and when needed) with course leaders and Grading teams to ensure participant grading is completed in time.• To timely share grading results with concerned team for issuance of certificates.• Support planning and coordination of a program and its activities• Ensure technology is used correctly for all operations (Webinars, Office Hours, Simulation exercises, Learning Management System, etc.)• Manage all communications of certificate programs & courses• Point of Contact for any questions related to certificate across slack, canvas, emeritus app, etc. • Manage course enrolments, setup of teams, setup of slack, communications with Course Leader, Design Team, and Delivery team. Show less

Andheri East, Mumbai

Journey with Accenture for over 5 years and have a significant experience in Program & Project Management, Learning Management System Administration (SABA) and Client Relationship Management. Also have experience on SABA administration involving content upload (SCORM packages, videos, files, etc.), creating Certifications, Recertifications creating assessments, user creation and maintenance, user enrollment, reporting and working with vendors to identify and fix issues with SCORM packages to… Show more Journey with Accenture for over 5 years and have a significant experience in Program & Project Management, Learning Management System Administration (SABA) and Client Relationship Management. Also have experience on SABA administration involving content upload (SCORM packages, videos, files, etc.), creating Certifications, Recertifications creating assessments, user creation and maintenance, user enrollment, reporting and working with vendors to identify and fix issues with SCORM packages to make them work on SABAJOB SUMMARY• Client/Stakeholder management.• Responsible for Issue resolution, communication, escalations, queue management and reporting.• Ensures progress, issues and agreements are properly documented and acted upon. • Ensure all quality standards are met • Interfacing with other support services and relevant team to research and resolve issues • Excellent in providing functional support.• Provides a single point of contact for any help required on any new capabilities deployed as well as on other services offered through the team. • Typically works on high and moderate complexity requested tasks and processes • Partner with other teams - attend regularly scheduled meetings/calls with stakeholders/ client leads • Maintain ongoing communication and rapport with different stakeholders / vendors- to improve efficiency, effectiveness, and productivity of the process • Onboarding formalities for new employeesAchievements: • Awarded as a Accenture Top Performer for 2 consecutive years• Won Sumit Awards for being a team performer in 2011 & 2012• Certified Leader’s Choice Award for outstanding performance 2015 Show less

Mumbai Metropolitan Region

Mumbai Metropolitan Region

Mumbai Metropolitan Region

Mumbai Metropolitan Region

Bachelor Of Arts (B.A.), History

Education record