Finally made the jump from being a tied agent in multiple companies, to being in a financial firm, allowing me to represent all financial, insurance, and estate companies regionally in Malaysia!

Currently represending Great Eastern as an insurance agent. Qualified to provide solutions incorporating financial instruments ranging from insurance, investments, retirement savings plans as well as loans and estate planning

Through our customer's point of view, I understand their exact needs. I reverse engineer the stellar customer experience our partners expect, into effective soft skill training as well as technical know-how. I ensure all front-liners have every resource they need to cater to all situations and requestsI optimize performance and knowledge sharing, ensuring every customer interaction is handled with the same high level of knowledge. I guarantee a consistent user experience, no one will… Show more Through our customer's point of view, I understand their exact needs. I reverse engineer the stellar customer experience our partners expect, into effective soft skill training as well as technical know-how. I ensure all front-liners have every resource they need to cater to all situations and requestsI optimize performance and knowledge sharing, ensuring every customer interaction is handled with the same high level of knowledge. I guarantee a consistent user experience, no one will get differing adviceI analyze performance data, detect development points within the department, and provide reports to team leads, who use these reports to monitor staff performance and improvement Show less

Joined the company (previously ACT Conferencing) as a Conference Support Engineer. Received positive appraisals throughout tenure, and got promoted to Lead in 2012. Work focuses on customer relationship management, resource management and incident management. Also managing ad-hoc projects with the billing team, quality assurance and technical training

Represented ING as an insurance agent, providing personal financial solutions to individuals as well as SMEs, extending product offerings which include insurance, annuities, as well as estate planning

Product advisory for mass consumer banking services in Singapore. Provided phone support to OCBC customers in the Singapore market segment, majoring in banking products as well as customer service on issues and feedback. Received consistent compliments from callers, and achieved highest KPI in under 2 months of working