:: Operations Management | Customer Experience | Data Analytics | Process Improvement | Process Management | Talent Management | Learning and Development ::Highly respected Operations thought leader who creates success then duplicates it across the organization 🔹 Establishes a “planful” culture 🔹 Asks how it can be done betterGets staff to use and showcase their talents 🔹 Former staff member: “I’m a strong manager because of you.”Heavy-duty collaborator with a natural business mindset 🔹 Accountability partner with high expectations 🔹 Thrives under pressureCreates processes on the fly 🔹 Bringing control to chaos 🔹 Repeatedly reduces costsCustomer experience successes: internal and externalCalled go-to, steady, thoughtful, analytical, determined, driven, curiousAttributes Bill brings on Day 1:♦ Creating/revamping processes♦ Crafting action plans that work♦ Analysis of data streams with fresh perspectives♦ Reduces costs through centralization, streamlining♦ Deals well with pushback and resistance♦ Customer facing, both internal and external ♦ Establishes partnerships readily♦ Managing and guiding the team♦ Learning and development♦ Training content♦ Generating frank customer feedback♦ Tailors approach for each type of customer♦ Constantly learning and adjusting for better performance♦ Synthesizing findings for even better results♦ Post-success analysis♦ Repeatedly recognized, awarded♦ Focus groups, pilot projects♦ Leads the leaders♦ Strong follow-through, follow-up♦ Technologies: Greenfield, Smartsheet, Zendesk, Qualtrics, PeopleSoft, Desire 2 Learn, OrgSync, Microsoft Windows/Office SuiteEarlier career: Police Officer, City of Fargo, ND | Security Officer for MeritCare Hospital, Fargo, ND:: Sample Success ::Created project design then managed new centralized administrative services program impacting 100+ employees; resulted in greater team efficiency, a 30% reduction in staffing resources (annual savings of $250K+), improved transparency and tracking of work requests, and overall improved staff confidence in the Admin Team📩 Bill.Lenarz@gmail.com
Listed skills include Leadership Development, Program Development, Staff Development, Learning And Development, and 18 others.