Lena Thayer Email and Phone Number
Having vast and varied experience in client relations, management, marketing, sales, administration, volunteer coordination, team building, event planning, process development, and project management I am a "Jill of all trades" that knows how to get things done effectively. I'm most excited by projects where I utilize different skill sets and challenge myself to grow both professionally and personally.Proper cultural fit is of the utmost importance to me and developing/promoting team culture has been a passion for many years. I strongly believe that an engaged team is not just a happier team but also a more productive team and having a part in bringing a team together brings a great deal of satisfaction.
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Client Success ManagerAnura Jun 2024 - PresentUnited States -
Smp - Volunteer & Education/Outreach CoordinatorState Of Delaware Jan 2024 - Jun 2024New Castle County, Delaware, United States -
Director Of Sales & OperationsCool Nerds Marketing Mar 2021 - Aug 2022Wilmington, Delaware, United StatesAbout Cool Nerds Marketing: Founded in 2014 and proudly headquartered in The First State, Cool Nerds Marketing is a creative digital marketing agency specializing in the support of awareness expansion for global CPG brands. Services offered include managed social media, brand/product messaging development, media buying strategy, and creative direction from concept to deliverable. -
Multi Media Account ExecutiveDelaware Business Times Apr 2019 - Nov 2019Wilmington, DeDelaware Business Times is the exclusive business to business publication in the state of Delaware with integrated media platforms to reach decision makers in print, in person and in digital.We are a division of Today Media, publishing 26 informative issues plus a daily digital version packed with vital, up to the minute news, editorials, analysis and insights on the companies, people, events, topics and trends that are driving business throughout Delaware.lthayer@delawarebusinesstimes.com / 302-504-1347 -
Area Marketing DirectorG & M Management Nov 2018 - Apr 2019New Castle County, DeResponsible for Marketing and Sales strategies to raise revenue for 3 Jimmy John's locations throughout New Castle County, DE
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Candidate For City Of Newark; City Council 5Th DistrictCity Of Newark Feb 2018 - Apr 2018Newark, DelawareWhat a rewarding, inspiring and educational ride this campaign was!
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Business Account ManagerHosting Oct 2015 - Feb 2018Newark DelawareHOSTING builds and operates high-performance clouds for business-critical applications. As an IaaS provider – and via our industry-leading cloud infrastructure (per Cloud Spectator) – we offer managed cloud services from six geographically dispersed data centers strategically located in Newark, DE; Louisville, KY; Denver; Dallas; San Francisco; and Irvine. We provide managed cloud services to over 4,000 customers via more than 11,000 physical and virtual machines (VMs). Our solutions and services help mid-size enterprises find the right balance between cost and service in the cloud.HOSTING is backed by Pamlico Capital (previously named Wachovia Capital Partners), a $2 billion+ family of private equity funds. HOSTING has been profitable since 2006. The hosting and managed cloud services industry has grown rapidly since its inception in the late 1990s and has sustained annual growth rates of over 30 percent in the last decade. It was more than a $40B industry in 2011, projected to be $241B by 2020 (Forrester Research). Gartner Group projects that the Infrastructure as a Service (IaaS) category within hosting will grow at a rate of 50% through 2014.HOSTING's cloud-enabled solutions were recently recognized by Gartner Group, placed in the Top 10 in the Managed Hosting Magic Quadrant in both “ability to execute” and “completeness of vision” – in both 2012 and 2013.
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Customer Support ManagerHosting Apr 2015 - Oct 2015The Customer Support Manager is responsible for managing the customers in their assigned support team and works in conjunction with other CSMs, Technical Support Managers and the Senior Manager of Support Services to ensure that all NPS goals are met. This position will require a broad and deep knowledge of all services offered by Hosting. They must demonstrate the best in terms of troubleshooting and documenting issues and apply sound troubleshooting methodology even on issues they may not already be familar with. The CSM will handle all escalated customer issues and work with Technical Support Manager and TechOps Managers to resolve the issue. The CSM must be the customer advocate within Hosting and responsive to all customer requests. The Customer Support Manager is the face of the Hosting Support Team.
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Support SupervisorHosting Jan 2015 - Mar 2015Newark Delaware
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Service Delivery AdministratorHosting Nov 2013 - Dec 2014Newark DeResponsible for the overall support of the express service delivery interval for all HOSTING’S customers, including upgrades, downgrades, replacements, incremental changes, and anything that is within the Express service delivery interval.HOSTING builds and operates high-performance clouds for business-critical applications.As an IaaS provider – and via our industry-leading cloud infrastructure (per Cloud Spectator) – we offer managed cloud services from six geographically dispersed data centers strategically located in Newark, DE; Louisville, KY; Denver; Dallas; San Francisco; and Irvine. We provide managed cloud services to over 4,000 customers via more than 11,000 physical and virtual machines (VMs). Our solutions and services help mid-size enterprises find the right balance between cost and service in the cloud.HOSTING is backed by Pamlico Capital (previously named Wachovia Capital Partners), a $2 billion+ family of private equity funds. HOSTING has been profitable since 2006.The hosting and managed cloud services industry has grown rapidly since its inception in the late 1990s and has sustained annual growth rates of over 30 percent in the last decade. It was more than a $40B industry in 2011, projected to be $241B by 2020 (Forrester Research). Gartner Group projects that the Infrastructure as a Service (IaaS) category within hosting will grow at a rate of 50% through 2014.HOSTING's cloud-enabled solutions were recently recognized by Gartner Group, placed in the Top 10 in the Managed Hosting Magic Quadrant in both “ability to execute” and “completeness of vision” – in both 2012 and 2013.
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Sales Operations SpecialistHosting Jun 2012 - Nov 2013Newark, DeResponsible for the overall support of the sales management for all HOSTING customers, excluding the Top 300, including renewals/upgrades, downgrades, replacements and capacity management/business reviews relating to sales.HOSTING builds and operates high-performance clouds for business-critical applications. As an IaaS provider – and via our industry-leading cloud infrastructure (per Cloud Spectator) – we offer managed cloud services from six geographically dispersed data centers strategically located in Newark, DE; Louisville, KY; Denver; Dallas; San Francisco; and Irvine. We provide managed cloud services to over 4,000 customers via more than 11,000 physical and virtual machines (VMs). Our solutions and services help mid-size enterprises find the right balance between cost and service in the cloud. HOSTING is backed by Pamlico Capital (previously named Wachovia Capital Partners), a $2 billion+ family of private equity funds. HOSTING has been profitable since 2006. The hosting and managed cloud services industry has grown rapidly since its inception in the late 1990s and has sustained annual growth rates of over 30 percent in the last decade. It was more than a $40B industry in 2011, projected to be $241B by 2020 (Forrester Research). Gartner Group projects that the Infrastructure as a Service (IaaS) category within hosting will grow at a rate of 50% through 2014. HOSTING's cloud-enabled solutions were recently recognized by Gartner Group, placed in the Top 10 in the Managed Hosting Magic Quadrant in both “ability to execute” and “completeness of vision” – in both 2012 and 2013.http://www.slideshare.net/ahzeile/hosting-overview-cloud-gap
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Billing Administration Team LeadHosting.Com Nov 2007 - Jun 2012Newark, DeOversee the administrative aspects of the sales process; provide post-sales, non-technical support to our managed server and colocation customers, ensure that requests are completed in a timely fashion, act as a liaison to other departments for billing needs as required and ensure that all administrative billing processes are functioning at an optimal level for productivity.
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Recreation SpecialistCity Of Newark Parks & Recreation Nov 2005 - Dec 2007Event Planning: Responsible for the Planning and Implementation of all large scale special events; including maintaining vendor relationships, logistics, acquisition of volunteers and public relations. Successful Events Include: Newark Community Day (attendance ~15000), Newark Nite (attendance ~30000), Liberty Day (attendance ~ 50000), Community Clean Up (attendance ~ 300) and more. Program Management: Coordinated the staffing and supervised the day-to-day operations relating to the City of Newark Safety Town Program. The program ran twice daily for two weeks with a staff of 24; with additional guest speakers giving presentations from a number of local agencies. Upon completion, ~ 90 children were educated on important safety issues in our community. Team Building: Implemented a screening policy and enhanced training for Safety Town volunteers. The selection process resulted in the overall success of the program. Process Focused: Implemented new process for food vendor applicants resulting in heightened communication and collaboration with the Delaware Health Department.
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Volunteer CoordinatorAmericorps State Park Partners Jan 2004 - Dec 2005Greenville, DelawareTerm of National Service - Coordinating the Volunteers of Brandywine Creek State Park
Lena Thayer Skills
Lena Thayer Education Details
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Wilmington UniversityOrganizational Dynamics
Frequently Asked Questions about Lena Thayer
What company does Lena Thayer work for?
Lena Thayer works for Anura
What is Lena Thayer's role at the current company?
Lena Thayer's current role is Focused on: Connections; Building Relationships; Process Development & Implementation that is People Centered.
What schools did Lena Thayer attend?
Lena Thayer attended Wilmington University.
What skills is Lena Thayer known for?
Lena Thayer has skills like Cloud Computing, Leadership, Data Center, Salesforce.com, Management, Vmware, Customer Service, Microsoft Office, Team Building, Saas, Program Management, Training.
Who are Lena Thayer's colleagues?
Lena Thayer's colleagues are Xavier Mejia, Patrick Rigor, Indrajit Garai, Victoria Kahn, Rukhsana Rukhsana, Laura Land, Linda Mccauley.
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