Lenay Acklin Email & Phone Number

* Operate job scheduling software to facilitate the daily, weekly, and monthly batch processing. Effectively managed the starting, stopping, rescheduling, and configuration of jobs to meet critical deadlines.* Monitor and process Mainframe requests for workflow scheduling changes and promote emergency "unplanned" change packages as required.* Perform problem resolution for bad jobs and/or other errors within the computer systems and contact management and/or programmers when necessary.* Perform testing and quality assurance of web applications.* Train new production control analysts both onsite and remotely.* Write and update procedure manuals.* Provide support to user calls escalated by the help desk.

* Operated computer and peripheral equipment to process information.* Submitted jobs into scheduling systems and monitored for successful completion.* Participated in change management process by promoting mainframe packages (program changes, JCL, etc).* Entered and/or updated data in Customer Information Control System (CICS).* Perform data entry and audit integrity of daily production info into accounting system. * Assisted users internally and externally with login and password changes to the company mobile app.* Documented problems in our incident management system, providing detailed information and analysis.

Fort Polk, La

Team lead / first line supervisor for 31 contract employees within a military personnel division (MPD) work center that provided quality personnel services to military retirees, DoD civilians, and eligible contractors. Overall responsible for ensuring proper staffing of the site, screening applicants for open contract positions, enforcing policies and procedures, and serving as liaison between the MPD employee and senior management.* Designed and implemented a recruitment program intended on hiring the best candidate to prevent employee turnover; resulting in reduced hiring cost and improved department work efficiency. * Screened resumes for potential candidates, matching them to department needs, writing skills, technical expertise, and overall fit of the organization.* Analyzed, developed, and implemented improved HR strategies and process improvements.* Ensured all contract employed remained current on all required certifications.

Fort Polk, La

Lead transition processing and retirement services human resource specialist. Primary responsibilities included typing correspondence, generating reports, and maintaining computer-based files for all pre-retirement actions for the military personnel department. * Developed and briefed high-impact pre-retirement presentations to military retirees; advising the retiree on all phases of retirement and benefits.* Researched records, policies, directives, regulations and other military historical documents ensuring error free filing of 100 retirement packages. * Planned, organized, executed, retirement ceremonies ensuring all military retirees are properly recognized prior to exiting service.

Lula, Ms

Supported a client base of 200+ users in a 24-hour operational environment. Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty. Perform onsite and remote analysis of computer and network issues. Established patterns to reoccurring issues and provided input to development teams.

Master'S Degree

Bachelor Of Science (B.S.)