Len Daniels Email & Phone Number

Verona, Wi, Us

Madison, Wisconsin Area

Responsible for implementing and leading the delivery of a consistent global release management process and manage $8 million dollar enhancement budget of our overall portfolio investment. Partner with Global, Business and IT Leaders to implement a consistent release management process/tools set and lead team in prioritzing and delivering this experience. Tools include utilizing JIRA across over 60 internally and externally managed applications, confluence for documentation/requirement management and Tempo for time tracking.

Madison, Wisconsin Area

Managing a global portfolio of Property, Casualty, Work Compensation and Lenders Placed claim technology platforms. Leading the organization through a multi year transformational effort to consolidate over 15 independent claim systems to 3 core claim platforms. Responibilities include managing complex vendor integrations and simplifying data management and reporting. Leading a nationwide staff of 14 resources that are responsible for handling day to day customer support, defect and enhancement management. As well as, providing portfolio management and prioritization leadership for multiple projects while overseeing the entire project life cycle, with specific emphasis on business requirements, user accptance testing and deployment.

Madison, Wisconsin Area

Program Leader managing complex transformation projects. Currently managing a $35 million dollar program implementing a core claims technology platform (Guidewire). This two year initiative will deliver over $60 million dollars of bottom line savings in a reduction in claims leakage and increased productivity. Deployed claim functionality for Release 1 - Property, Auto and Liability in October 2012. Delivery included a transformational claim process that included 40 integrations and consolidated eight different core claim systems. Project delivered on schedule and under budget. ➢ Program Manager for the implementation of ClaimCenter. Multiyear $35m project to transform claims through the implementation of common claims platform for over 500 claim users. Common claim platform includes definition of one common QBE process for claim handling, centralized data reporting repository and over 35 integrated systems.

Specialize in managing large, complex business programs involving information technology, business process transformation, organizational change and customer experience. Currently managing various complex projects for an industry leading provider of individual retirement products and services. This includes managing multiple project teams geographically dispersed across three states to consolidate database hosting, imaging and printing capabilities for financial institution clients.

Provided leadership for Human Resources, Business Intelligence Competency Center, Project Management, Business Transformation and New Product DevelopmentValuable Experiences- Established newly formed Division and services. New functionality included Program Management Office, Business Intelligence Competency Center, Process Improvement, Product Management and New Product Development. Defined the strategy, direction, leadership and organization from the ground up. Fully functioning within six months.- Provided leadership and strategic direction for 60: professional Director, management and frontline staff. - Transformed Human Resources into a business focused organization responsible for all aspects of managing valuable human resources. - Developed leadership and infrastructure to implement a sustainable lean process improvement environment. Implemented a core business process model, corporate and divisional dashboard/metrics, common policy/procedures and corporate PI training program.- Saved over $20 million in delivering heath care services by establishing a Medical Economics vision that worked with physicians and leaders to utilize data, benchmarks to identify and implement improvements.- Built a vision and strategy for centralizing various reporting areas into a Business Intelligence Competency Center. - Provided Program Management leadership for multi-year and multi-vendor project to replace the core administration systems and business intelligence/data warehouse framework. Responsible for overall project delivery, financials ($40 million), business case (88% ROI) and timeline. - Accountable for three year Project Portfolio, managing capital investments, implementing overall project management discipline and leading company’s project prioritization efforts.

Provided leadership for claims, underwriting, and risk management business functions for commercial bond and property & casualty products.- Key member of the leadership team to help shape corporate strategies and achieve expense and profit objectives. - Provided leadership and strategic direction for 180 management and represented claims, underwriting, and risk management staff and functions. - Shared accountability for managing a group of products that result in over $220 million in annual revenue, $30 million in profit, combined ratio in the high 90%, and maintain a 94% market share. - Provided business ownership for design & implementation of $10 million investment in a core commercial policy and claim system that delivered a 200% plus ROI. - Accountable for delivering dramatic improvements in renewal timeliness. Improved overall renewal timelines by 10 weeks.

Provided leadership for call center business function for commercial bond and property & casualty products.-Provided strategic leadership for coordination & integration of claims, underwriting, and risk management functions through the Customer Response Center. - Delivered dramatic improvements in customer service and financial results by providing leadership for the following functions:- CU Self Servicing Capabilities - Web Enabled Phone Support and Customer Service, Automated Renewals and Basic ITV, Basic Loss Prevention Services (Scam Alert and Bondability Checks), Claim Notification, decisions for Fast Track less than $1,500 and Brokerage Servicing- Effectively utilized technology, processes and people improvements to create an operational efficient organization.

Responsible for providing leadership and expertise in the reinvention of key business processes throughout the corporation, helping the organization achieve world class service, quality, customer loyalty, and cost effectiveness.- Obtained business expertise in all aspects of the Insurance industry - Life, Health & Disability, Pensions, Property & Casualty & entire realm of support functions.- Involved in the development of the following methodologies; corporate ergonomics, teamwork expansion, unit cost, corporate project management, process measurement and reinvention.- Led and implement numerous reinvention projects; IT Transformation, Finance, Pension & Employee Benefit, Technology Delivery & Claims

Responsible for operational improvements and the administration of an incentive compensation system. Valuable ExperiencesPerform time studies, operational analysis & quality controlImplement a computer aided line balancing systemAssist with inventory control (MRPII system), routings and cost standards

Education record

Education record

Bachelors Of Science, Industrial Engineering, Industrial Engineering

Education record

Education record

Activities and Societies: Wisconsin Forward Award, Inc. (WFA) - Examiner Based on the Baldrige Criteria for Performance Excellence, WFA.