Len Johnson Email & Phone Number

Buford, Ga, Us

London, Gb

Atlanta, Georgia, Us

• Managed several parallel VoIP migration projects that attributed to over $4.3 million in cost savings • Implemented HP Quality Center for a team of 10 Business Analysts which helped to streamline our User Acceptance Testing (UAT) cycles• Led requirements gathering and review sessions with key project stakeholders to develop detailed Business Requirement Documents (BRD’s) • Developed detailed test plans and test cases using HP Quality Center to help drive UAT testing efforts and collaborated with our development teams for defect resolution • Served as Testing Lead and Project Manager for several small project production releases• Presented current and future team initiatives and project results to key business executives • Generated ad hoc queries against both Oracle and SQL Server databases and used findings to generate reports which helped to drive key management decisions• Led weekly team meetings to engage teammates and provide team direction• Researched and analyzed current processes and systems to justify implementation of new products• Promoted to Senior Business Systems Analyst after one year of establishing a proven track record of project implementation success

Atlanta, Georgia, Us

• Managed client implementations for major multi-million dollar clients such as Home Depot, Sony, HP, and Staples• Developed detailed scope and requirements documents for client implementations• Responsible for various forms of testing which included System, UAT, and Regression prior to production implementation• Designed and built wireframes for our customer registration web portals • Maintained a Requirements Traceability Matrix to ensure all requirements were accounted for during various testing cycles• Created management reports using Sharepoint and Report Builder• Generated ad hoc queries against a SQL Server data warehouse

Atlanta, Georgia, Us

• Performed Gap Analysis to assist in developing and managing technical requirements for a major PPM application upgrade• Organized and moderated Joint Application Development (JAD) sessions with project stakeholders and development teams to assist in identifying valid Use Cases. Wrote Use Case narratives and prepared Use Case Diagrams• Managed the test and defect processes for all impacted business units. Developed over 300 test scripts for use during System and UAT testing• Created various forms of documentation for training and corporate communication• Trained employees on new application functionality

Herndon, Virginia, Us

• Designed, configured, and installed the HP PPM application for various clients• Facilitated Joint Application Development (JAD) sessions with all project stakeholders to identify system requirements or proposed enhancements• Developed System Requirements Specifications (SRS) documents which included UML diagrams such as Use Case Diagrams, Data Flow Diagrams, and Sequence Diagrams • Created and executed test scripts in HP Quality Center for defect tracking and effectively worked to resolve those defects individually or by engaging other members of the project team • Used SQL to write complex queries for creating management dashboards and various types of reporting• Designed, developed, and delivered custom training classes for various IT personnel and end users

Noida, Up, In

• Delivered training sessions as an instructor for the entire suite of HP PPM products• Served as a Subject Matter Expert to HP’s content development team for all HP PPM products• Assisted in the ongoing creation of a class schedule that utilized the strengths and weaknesses of the team

Atlanta, Ga, Us

• Cooperated in a project pipeline restructuring effort which established a 100% project install schedule • Facilitated requirements gathering sessions with business and technology platform teams regarding new projects and platform services • Managed the project demand planning pipeline• Developed detailed requirements for changes or enhancements to the HP PPM application • Built customized Portlets in HP PPM using advanced SQL queries• Performed UAT testing for system enhancements and upgrades to HP PPM• Provided technical training to all end users on the features and functions of HP PPM

Atlanta, Ga, Us

• Consulted with customers to define and implement custom application changes• Selected to lead in the support of electronic verification products that were used in conjunction with our online Personal Solutions products • Created SQL queries on a Unix Mainframe for testing and production issues • Formulated and delivered monthly reports to senior management for key metrics and measurements • Provided training to new associates and developed new processes to increase department efficiency

Dublin, California, Us

• Provided Technical Support to over 1000 customers in Centra’s client portfolio• Consistently fielded above average volume of calls and emails• Analyzed and extensively tested new versions of the software• Individually supported a newly acquired application suite for a period of six months and followed that by training existing team members on new product

Master Of Information Technology, Terry College Of Business

Bba, Management Information Systems