Katie Underwood Email & Phone Number

Supporting North And South Carolina: 11605 N. Community House Rd Ste 250 & 280 Charlotte, Nc 28277

While it is Movement Mortgage’s goal to provide underwriting results within six hours of receiving an application, process loans in seven days, and close in one day, extenuating circumstances may cause delays outside of this window. NC-I-213698, SC-MLO874750 | Movement Mortgage LLC. All rights reserved. NMLS ID #39179 (For licensing information, go to: www.nmlsconsumeraccess.org). Additional information available at movement.com/legal. Interest rates and products are subject to change without notice and may or may not be available at the time of loan commitment or lock-in. Borrowers must qualify at closing for all benefits.

2115 Rexford Rd Ste 102 Charlotte, Nc 28211

Des Moines, Iowa

Mccoy Center Columbus Oh

Handles Chase Private Client and Employee specialty loans with "white glove" customer service from origination to funding ensuring a positive overall customer satisfaction.• Effectively manage a pipeline of 80+ loans in a call center environment• Maintains customer service satisfaction rate above 90% while meeting strict deadlines required • Excels in call monitoring with less than 5% error rate required by set matrices of job description • Efficient in problem resolution including escalation management • Calculate point objectives, pricing, fees, and possesses the ability to discuss rate options with clients • Review and verify client financial information, credit history and additional vital documentation• Maintain team relationships with internal and 3rd parties from origination to completion of application • Averages less than 1% error rate in quality assurance prior to scheduling loan closing• Submission of loan applications for underwriting approval and proactively work with clients to meet all underwriting conditions –maintain an average of 1 to 2 submission final approval rating• Receive frequent recognition for funding and quality scores –YTD for 2013 $32 million, top 5% • Maintain current knowledge and adhere to all mortgage banking regulations• Promoted within 12 months from core operations to specialty VIP client/employee structured loans

Columbus, Ohio Area

• Responsible for communicating weekly status of 7 diverse product lines (JobBOSS, Macola ES/Progression, WMS, MAX, EBA, Synergy, and Globe)• Maintained Exact Americas Start Page for the utilization of customers/business partners/stakeholders• Accountable for producing executive facing documentation• Modernized an existing project plan structure to increase product release efficiency• Created visual layouts (MS Visio) for small and large corporate events • Organized and executed executive team progress meetings • Generated weekly reports utilizing bug/enhancement tracking system databases to aid development• Provided measurable requirements analysis via agile software development methodology• Liable for producing exceptional transcripts/minutes for future projects and business endeavors• Administered Quality Assurance testing and coding based upon Exact Software industry standards

Bachelor Of Business And Technical Management, Business Administration

Activities and Societies: Senior Project 2007, PLANCO• Graduation: June 2007 • GPA: 3.19/4.00 • Dean’s List 2007 •Worked 30-40 hours per.

Business Administration

Introduction to Business Management E-Commerce Business Law Principles of Selling Marketing Human Resource Management Entrepreneurship.