Current Position: Business Development RepresentativeAbout Me:I am Lene, a dedicated professional working with a leading outsourcing company. My role involves providing a diverse range of services tailored to meet the unique needs of businesses and individuals. With a strong focus on efficiency and excellence, I am committed to delivering top-notch support that enables my clients to achieve their goals and enhance their productivity.My approach is client-centric, aiming to understand the specific needs and preferences of each client to provide customized solutions. I prioritize building strong, long-term relationships based on trust, transparency, and consistent performance.--------------------------Job Experience: Customer Service Support at Amazon Logistics and Customer Associates at Amazon RetailPosition: Customer Service SupportCompany: Amazon Logistics• Assisted customers with inquiries, concerns, and issues related to logistics, including package tracking, delivery status, and shipment inquiries.• Filed claims and processed reimbursements for customers whose packages were damaged, defective, or lost during transit.• Communicated with shipping carriers such as UPS, USPS, and FedEx to investigate and resolve issues related to lost or delayed packages.• Provided support and guidance to customers regarding Amazon's policies and procedures for package handling and delivery.• Conducted outbound and inbound calls to follow up on customer inquiries and provide updates on their cases.• Handled administrative tasks such as data entry, documentation, and filing related to customer service operations.Position: Customer AssociateCompany: Amazon RetailResponsibilities:• Engaged with customers to provide assistance, answer questions, and address concerns regarding products, orders, and deliveries.• Processed orders, returns, and exchanges efficiently and accurately using Amazon's internal systems and platforms.• Utilized chat support to assist customers via online chat platforms, providing real-time assistance and troubleshooting.• Conducted outbound calls to follow up on customer inquiries, resolve issues, and provide updates on order status.• Collaborated with cross-functional teams to ensure timely resolution of customer issues and the delivery of exceptional service.• Assisted with administrative tasks such as order processing, inventory management, and data entry to support retail operations.• Demonstrated strong communication skills, both verbal and written, to effectively interact with customers and internal teams.