Lenea Suzara Email & Phone Number

New Brunswick, Canada

(Aug - Dec 2023, Jun 2024 - Present)· Manages security and access to core financial applications· Represents Finance end users through participation in corporate IT projects· Provides Tier One operational support for users of finance applications through management of the Financial Systems database

Quebec, Canada

· Provided customer support on some M365 applications through phone, email, and chat· Followed up on product adoption and customer satisfaction

Philippines

• Established standard process for internal projects that resulted to meeting target completion dates ahead of schedule; Received Citi Bronze Award on July 2020.
• Performed reconciliation checks to ensure timeliness and accuracy of loaded data in the data warehouse (Data Quality); Sent out status reports and monthly metrics.
• Created manual DQ scripts and proceeded with automation once scripts were executed successfully
• Created BRDs (Business Requirements Document) for DQ-related projects; Worked with development team until project completion

Philippines

• Managed internal projects of the team; Spearheaded the establishment of a streamlined project monitoring and project completion documentation process for the entire GCM APAC; Received award for Regional Employee of the.
• Main contact person for internal/external audits and regulatory
• Managed on-boarding and off-boarding of systems and applications for ID administration security events monitoring; Responsible for staff allocation and training new analysts
• Led process improvements that resulted to improved monthly metrics performance

Philippines

Handled day-to-day IT administration tasks and installations; assisted in troubleshooting, tuning, and problem resolution of internal applications.

Philippines

Provided client support via email and performed roles of User Administrator.

Philippines

• Owned physical data design and mapping in ETL (Extract, Transform, Load) space
• Performed troubleshooting, problem analysis, resolution coding, testing, and implementation of complex ETL processes in Teradata environments
• Closely monitored batch cycles in Autosys during month-ends or red period of the finance calendar which resulted to less incident tickets reported to the team

Philippines

Working student. Handled inbound calls regarding benefits and claims of Anthem Blue Cross Blue Shield Connecticut account providers.