Support large NIH program in Information Technology capabilities for the NIH Office of AIDS Research (OAR)Negotiated requirements with all levels of management, acquiring agreement between business members, vendors and the core team for project deliverablesConduct meetings with members of assigned business units to elicit, organize, document and validate business rules; functional and non-functional requirements; specifications, business and system use cases; and obtain signoff from… Show more Support large NIH program in Information Technology capabilities for the NIH Office of AIDS Research (OAR)Negotiated requirements with all levels of management, acquiring agreement between business members, vendors and the core team for project deliverablesConduct meetings with members of assigned business units to elicit, organize, document and validate business rules; functional and non-functional requirements; specifications, business and system use cases; and obtain signoff from stakeholders Work with the ISSO to ensure systems have the proper security approvals to operate consistent with the data stored or retrievedPrepare electronic documents for the Office of AIDS Research Advisory Committee and Change Control BoardProvide systems administration, data systems assurance, IT security and compliance managementResponsible for effective provisioning, configuration, operation, and maintenance of NIH OAR servers and configured hardware, peripherals, services, settings, directories and storage in accordance with standards and operational requirements Performed daily system monitoring, verifying the integrity and availability of hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled batch jobsLead initiatives to improve processes in business, organizational, and operational areas. Assisted business teams in developing performance goals and strategies, metrics and other strategic, tactical, and business planning activitiesDeploy and maintain SharePoint Administration for OAR use and configuration Designed and implemented new employee computer training program, acting as trainerAnalyzed and recommended solutions for Event Management, Contact Management, Business Intelligence Reporting, Web Conferencing, and centralized vendor purchasingProvided technical support as needed in Windows 2010 Server, Windows 7, Mac OS, iOS, Android and other operating systems Show less

Supported NIH Executive Office of the Director (EOD) in all information technology needs and resourcesProvided technical support as needed in Windows 2010 Server, Windows 7, Mac OS, iOS, Android and other operating systemsTested new equipment for future replacements and upgrades Negotiated requirements with all levels of management, acquiring agreement between business members, vendors and the core team for project deliverables. Lead initiatives to improve processes in business,… Show more Supported NIH Executive Office of the Director (EOD) in all information technology needs and resourcesProvided technical support as needed in Windows 2010 Server, Windows 7, Mac OS, iOS, Android and other operating systemsTested new equipment for future replacements and upgrades Negotiated requirements with all levels of management, acquiring agreement between business members, vendors and the core team for project deliverables. Lead initiatives to improve processes in business, organizational, and operational areas. Developed technical processes and created technical manuals.Generated reports for management on a weekly and monthly basis which includes resource usage, growth trends, system uptime, performance, and security logsRan Training Sessions for new and existing employeesRepaired hardware for desktops, laptops, and printers and deployed hardware and software upgradesConfigured AV solutions for conference setupsCreated SOPs for work processes with new hardware and software installsPerformed gap analysis on requirements; developed workarounds and enhancements to meet client needs Show less

Supported HQ and country offices across the globe using RemedyWeb Performed Tier 3 support for Microsoft Office, and Windows 7Managed four network print servers and 300 network printers; maintain network printer inventory for HQ offices Configured and supports Digital Senders with AutoStore 6.0, Kerberos Authentication, and network folder access Deployed software packages to end users via Microsoft SCCM Recovered data from damaged drivesTested new equipment for future… Show more Supported HQ and country offices across the globe using RemedyWeb Performed Tier 3 support for Microsoft Office, and Windows 7Managed four network print servers and 300 network printers; maintain network printer inventory for HQ offices Configured and supports Digital Senders with AutoStore 6.0, Kerberos Authentication, and network folder access Deployed software packages to end users via Microsoft SCCM Recovered data from damaged drivesTested new equipment for future replacements and upgrades Recommended software purchases; accesses software’s functionality, compatibility and efficiency; made suggestions that were implemented to improve team performance and efficiencyRepaired hardware for desktops, laptops, and printers Show less

Supported 80+ users on an Active Directory server, providing maintenance, troubleshooting, software installs, upgrades and server updatesPerformed daily system monitoring, verified hardware integrity and completion of scheduled jobsMaintained data center environmental and monitoring equipment Applied operating system updates, patches, and configuration changesCreated and maintained accounts and email for new staff through Active DirectoryPerformed ongoing performance tuning,… Show more Supported 80+ users on an Active Directory server, providing maintenance, troubleshooting, software installs, upgrades and server updatesPerformed daily system monitoring, verified hardware integrity and completion of scheduled jobsMaintained data center environmental and monitoring equipment Applied operating system updates, patches, and configuration changesCreated and maintained accounts and email for new staff through Active DirectoryPerformed ongoing performance tuning, hardware upgrades, and resource optimization Performed regular file archival and purge as necessaryPerformed regular security monitoring to identify any possible intrusionsInstalled new/ rebuild existing computers and configure hardware, peripherals, services, settings, directories, and storage, in accordance with standards and operational requirements of the committee.Install and configure Asset Management applications.Repair and recover systems from hardware or software failuresDeveloped implementation plans and operations manuals for network and broadcast systemsSupported staff with database management and staff training on equipment and softwareTrained employees in classroom settings on the use of MS office products, e-mail, and the InternetPlayed an instrumental role in getting the Full Committee, and Subcommittee Hearing rooms upgraded for Oversight & Government Reform CommitteeRecommended and implemented several money saving options on equipment purchases for the fiscal year through coordination with external and internal vendors for equipment and network servicesReviewed documentation and performed site inventories to aide in capacity planningActed as project manager to ensure design goals and schedules were met on time Show less