Leneal Thomas Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Ticketing System:- Break/Fix, triage, and/or escalate all tier 1 & 2 tickets.- Work on improving and making the ticketing system more efficient. Break/Fix:- Work on all non-infrastructure client endpoints.- This includes computers, printers, phones, IoT, applications, etc.MDM:- Handle configurations within Intune and JAMF Pro.- Handle application catalogs and O365 and other app licensing.Endpoint Projects:- Work on assigned endpoint-level project work.- Working with teams to handle wide scale projects.

Houston, Texas, United States

- Hair Stylist and Barber- Technical Support - Organization and execution of all events- Customer Service- Manage and oversee all activities- Recruit new volunteers, board members, and donors- Serve as a public face of the BOD, including assisting ED with speaking with reporters, donors, volunteers, and other community members.- Marketing & events liaison, including attending networking events on behalf of the BOD or working with volunteers on strategic marketing projects.

United States

- Working with LAN/Wan Networks, Citrix, VPN, Virtual Machines, and Active Directory- Contractor for the largest account in the company that handles the most call traffic and tickets.- Assisting clients who use multiple operating systems from Windows 10 & 11, Mac OS, iOS, and Android.- Interact via telephone, e-mail, and one-on-one with customers to perform diagnostics and resolve technical problems.- Resetting passwords.- Provide first-level contact and convey resolutions to customer issues utilizing a knowledge base.- Properly escalate unresolved issues to the next level of support with strong supporting documentation.- Keep peers and management informed of trends, significant problems, and unexpected delays.- Utilize excellent customer service skills and exceed customers' expectations- Ensure proper recording, documentation, and closure of all records.- Recommended procedure modifications or improvements.- Preserve and grow your knowledge of Service Desk procedures, products, and services.

Houston, Texas, United States

- Maintenance and Organization of wide range of packages.- Handling packages with care and professionalism with the home owners.- Delivery of 2,000+ packages weekly as a team.- Assured delivery numbers were being met and maintained. - Deliver packages low as 2 pounds and up to 50 pounds

Houston, Texas, United States

- Pursue and maintain a healthy setup of the campus while making sure our staff and team are taken care of.- Build of Hope City Correctional Ministries by making Hygiene Kits, Leading Bible Studies with former inmates, and working with Units around the Houston area.- Building relationships and doing outreach with the community to help them grow in their purpose and calling.- Working with the Church creative team to build DVD labels and work with audio production for projects.

Katy, Texas

- Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle. - Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location. - Provides excellent customer service by answering product-related questions, locating products, and helping customers as needed. - Minimize shrink through careful handling of the product.- Achieves productivity standards that complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation.- Uses a digital tool to select items necessary to complete the order from the store, to pack and put away customer orders in staging area, and to retrieve orders for customers.

Katy, Tx

- Positively engage with the client during the check-in and check out process- Listen to clients needs and lead them to the right products- Organize and restock merchandise maintaining outstanding standards- Responsible for ringing up sales, processing payments, and handling returns- Answered any customer questions regarding merchandise, store policy, and ongoing promotions- Scanning coupons and applying discounts

Belton, Texas

- Performed work according to standard procedure and by building's operational schedule- Cleaned rooms, hallways, restrooms, locker rooms, offices, stairways, and windows- Dust furniture and equipment- Washed walls, ceilings, woodwork, windows, doors, and sills- Performed touch up and finish painting- Replenished restroom supplies and light bulbs

Katy, Tx

- Provided great customer service by greeting and acknowledging every guest, maintained outstanding standards and provided solid product knowledge.- Maintained awareness of all product information, merchandise promotions, and advertisements.- Assisted in floor moves, merchandising, display maintenance, and store housekeeping.- Processed and replenished merchandise.- Received and monitored floor stock and ensured re-wraps were done promptly.- Adhered to all company policies, procedures, and practices, including signing, pricing, and loss prevention.

- Smile, greet and thank customers with a positive attitude- Stand for long periods of time while checking out customers quickly and accurately- Keep our area clean and presentable- Answer customer questions and help them with their needs- Assist associates across the store as needed

Houston, Texas Area

- Helped keep the sales floor and maintain the clothing departments.- Maintain a clean and great shopping experience for customers.

Associate'S Degree, Multi-Disciplinary Studies, General, 3.04

3.21

Activities and Societies: FCA (Fellowship of Christian Athletes)

Education record

Activities and Societies: Cougars for Christ