Ticketing System:- Break/Fix, triage, and/or escalate all tier 1 & 2 tickets.- Work on improving and making the ticketing system more efficient. Break/Fix:- Work on all non-infrastructure client endpoints.- This includes computers, printers, phones, IoT, applications, etc.MDM:- Handle configurations within Intune and JAMF Pro.- Handle application catalogs and O365 and other app licensing.Endpoint Projects:- Work on assigned endpoint-level project work.- Working with teams to handle wide scale projects.

- Hair Stylist and Barber- Technical Support - Organization and execution of all events- Customer Service- Manage and oversee all activities- Recruit new volunteers, board members, and donors- Serve as a public face of the BOD, including assisting ED with speaking with reporters, donors, volunteers, and other community members.- Marketing & events liaison, including attending networking events on behalf of the BOD or working with volunteers on strategic marketing projects.

- Working with LAN/Wan Networks, Citrix, VPN, Virtual Machines, and Active Directory- Contractor for the largest account in the company that handles the most call traffic and tickets.- Assisting clients who use multiple operating systems from Windows 10 & 11, Mac OS, iOS, and Android.- Interact via telephone, e-mail, and one-on-one with customers to perform diagnostics and resolve technical problems.- Resetting passwords.- Provide first-level contact and convey resolutions to customer issues utilizing a knowledge base.- Properly escalate unresolved issues to the next level of support with strong supporting documentation.- Keep peers and management informed of trends, significant problems, and unexpected delays.- Utilize excellent customer service skills and exceed customers' expectations- Ensure proper recording, documentation, and closure of all records.- Recommended procedure modifications or improvements.- Preserve and grow your knowledge of Service Desk procedures, products, and services.

- Maintenance and Organization of wide range of packages.- Handling packages with care and professionalism with the home owners.- Delivery of 2,000+ packages weekly as a team.- Assured delivery numbers were being met and maintained. - Deliver packages low as 2 pounds and up to 50 pounds

- Pursue and maintain a healthy setup of the campus while making sure our staff and team are taken care of.- Build of Hope City Correctional Ministries by making Hygiene Kits, Leading Bible Studies with former inmates, and working with Units around the Houston area.- Building relationships and doing outreach with the community to help them grow in their purpose and calling.- Working with the Church creative team to build DVD labels and work with audio production for projects.

- Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle. - Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location. - Provides excellent customer service by answering product-related questions, locating products, and helping customers as needed. - Minimize shrink through careful handling of the product.- Achieves productivity standards that complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation.- Uses a digital tool to select items necessary to complete the order from the store, to pack and put away customer orders in staging area, and to retrieve orders for customers.

- Positively engage with the client during the check-in and check out process- Listen to clients needs and lead them to the right products- Organize and restock merchandise maintaining outstanding standards- Responsible for ringing up sales, processing payments, and handling returns- Answered any customer questions regarding merchandise, store policy, and ongoing promotions- Scanning coupons and applying discounts

- Performed work according to standard procedure and by building's operational schedule- Cleaned rooms, hallways, restrooms, locker rooms, offices, stairways, and windows- Dust furniture and equipment- Washed walls, ceilings, woodwork, windows, doors, and sills- Performed touch up and finish painting- Replenished restroom supplies and light bulbs

- Provided great customer service by greeting and acknowledging every guest, maintained outstanding standards and provided solid product knowledge.- Maintained awareness of all product information, merchandise promotions, and advertisements.- Assisted in floor moves, merchandising, display maintenance, and store housekeeping.- Processed and replenished merchandise.- Received and monitored floor stock and ensured re-wraps were done promptly.- Adhered to all company policies, procedures, and practices, including signing, pricing, and loss prevention.

- Smile, greet and thank customers with a positive attitude- Stand for long periods of time while checking out customers quickly and accurately- Keep our area clean and presentable- Answer customer questions and help them with their needs- Assist associates across the store as needed

- Helped keep the sales floor and maintain the clothing departments.- Maintain a clean and great shopping experience for customers.