Monitor daily spa operations to include opening and closing of the spa facilities.Monitor daily provider books/schedule including on call, arrival time, departure time to ensure accommodation of all guest requests.Assist with general retail inventory controls and preparation: ordering, receiving, inputting, invoice coding, etc.Participate in regular staff meetings and management meetings as directed by Spa Director. Ensure back of house standards are maintained: provider stocking, room standards and daily responsibilities. Assist with spa marketing for members. Flyers, website, prescriptions etc.Inventory control, receiving, labeling of merchandise.Ascertain correct guest information and enter it accurately into the computer program.Provide current and detailed information about all spa services and operating information. Check guest out in a timely, accurate and concerned manner.Promote, sell and handle properly all gift certificate transactions.Familiar with all retail product; maximize retail and series/package sales.Book and schedule treatment staff frugally, efficiently and fairly.Assist with cleanliness of the Spa area including common area, bathroom and back office.Perform Administrative duties as required by your manager.Additional Responsibilities:Responsible for the overall operation of the reception area including maximizing spa bookings while creating and accommodating the guest spa experience.Act as the liaison for communication between all Spa employees and Spa Management.

Responsible for handling all main hotel email inquiries and bookings. Handled individual, group (Companies, travel agents and Tour operators), and online bookings by mail, phone, and the central reservation systems. Liaisoned with tour and agency operators.Handled all Norwegian, Scandinavian and international guests and groups.Administered the operational and system processes for coordinating group arrivals/departures.Handled verification & reservations for individuals, groups, name-lists, deadlines, and payments. Acted as the primary resource for the operational and administrative functions for group block management including group blocks, building group inventory, payment/billing, pre-arrival, and post departure tasks.Maintained a working knowledge of sales, front office and accounting. Maintained a thorough understanding of the operational areas, guest patterns, demand periods and seasons. Developed a working knowledge of revenue management and pricing in order to insure financial objectives of the property are met. Harnessed an understanding for the credit policy of the hotel, and how to code each reservation, split payments, process advance payments. Maintained the hotel’s policy on guaranteed reservation’s, and No-Shows.In charge of restaurant and bar bookings (Grand Café, The Palm Court and Etoile bar), sending varied menus for parties bigger than 8 people, and contracts to clients by using the booking system 2book.

I work part time as a skin and body therapist, which, entails facials, lash extensions, manicures, pedicures, shellac, massages ( full body), full body waxing including Brazilian wax for females and males.• Scheduled and performed all skin and body treatments offered at the salon to include: lash extensions, shellac, Brazilian wax (men& female) and Make-Up courses.• Scheduled bookings/reservations by phone and mail for Beautytrend’s 8 Salons.• Maintained a relationship with clients to include follow-up appointments and post beauty care.

• Oversaw all aspects of running hotel during night shift.• Greeted all guests during check in and out.• Responded to emergencies in case fire, criminal activities and medical urgency• Settling all accounts nightly.• Recorded daily room occupancy and rate totals• Generated all reports for the general manager approval• Ran the computer backups to ensure a stable running system• Recorded revenue totals for cash, credit cards and invoices.

• Duties included planning, organizing and leading events to include workshops, banquets, and conventions.• Worked closely with Coordinator and Director of Events to prepare hotel events, operations, and implementation of new ideas.• Assumed role of Director and Oversee activities board when needed. • Prepared events calendar and edited the department web page.

Be role model for the studentsAssist and supervise students in residential livingIdentify and address any needs that may arise Assigned weekly duty nights and do required rounds in residential halls

Internship where I worked as a Front desk agent at Springmaid Beach Resort to help and assist guests at the resort. Do check-ins and check-outsUsage of the proper booking system to help, modify, change current guests portfoliosEffectively assist walk-ins and guestsAnswer phones, and direct the guests at the front desk or phone to the right department and/or attraction

Operating and supervising the Spa on an everyday basis, taking care of clientsProduct sales and performing full body treatmentsManage and organize daily responsibilities and the financial status of the business