Oversee and guide the Human Resource team activities for Adventist Health's Central Valley Network, which serve/supports the patients and employees connected to the hospitals and clinics in and around the communities of Hanford, Lemoore, Corcoran, Reedley, Selma, and Tulare, California.

Responsible for designing and delivering the Leadership Development Programs for Adventist Health's Central California Region. Align Leadership Development Programs to provide Adventist Health leaders with optimal and sustainable knowledge, skills and abilities that enhance workforce engagement and drive operational performance towards Regional goals and objectives.

FTM Leadership Services in association with LMI (Leadership Management International) and THE GREAT GAME OF BUSINESS provides individuals and organizations with time-tested and proven planning and development tools. Tools and resources designed to significantly enhance and measurably improve operational performance and overall employee productivity.

Responsible for leading and directing field operations including delivery of service to a combined 340K video, high-speed data, and telephone subscribers in the Central California footprint that extends over 5-counties.Delivered over $240M in total business revenues in 2009 showing an 8% increase over 2008 resultsDirect responsibility for a 475+ employee and contractor operation to complete customer fulfillment activity including installation, field service, outside plant maintenance, security, and dispatch operations.Successfully executed multiple new product launches and implemented a series of organizational redesigns to gain operational efficiencies and performance improvements related to the customer

Accountable for leading and directing field operations including delivery of service to 3.1M video, 1.7M high-speed data, and 800K voice customers across 6-Regions.Direct responsibility for 3,000+ employees/contractors to complete customer fulfillment activity including installation, field service, outside plant maintenance, security, and dispatch operations.Primary accountability to manage and deliver customer service results for a $440M cost-center.

Accountable for leading field operations and delivery of customer service for a 700,000 subscriber operation in South Florida including Field Operations, Engineering, Human Resources, Marketing, Customer Care and Finance.Improved OCF by 8.4% or $8.2M Y-O-Y from 2003 to 2004; improved ARPU by 9.4% over a 12-month; Reduced Customer/Technical Service Call activity from 5.88% to 2.67% over a 9-month

Completed design, development, and implementation of 'core' enterprise technical (Video, Digital, Video-On-Demand, High Speed Data, and Telephony) and field safety curricula.Collaborated with project team to complete enterprise technical wage and job title standardization initiative.

Implemented CSG (Customer Service Guarantee) Program for Fresno-service area achieving 99.8% 'on-time' appointments.Implemented Fresno-service area Safety Program; achieved significant cost reductions for system on a year-to-year comparison.Consolidated Kings-Tulare markets with Fresno Operations serving over 200,000 subscribers.

Completed seven California Franchise Renewals in Central Valley.Completed $2.5 million capital project to build new centralized Technical Operations/Call Center to service Kings and Tulare County franchises.

Managed and directed field and business operations for two service areas in rural Illinois communities serving 13,000 subscribers.

Final position held..commencing w/Installer in 1981)Accountable for leading and directing technical operations and plant facilities for 30,000 subscriber system in Great Falls, Cut Bank

F-106 Avionics/Weapon Systems and A-10 Simulator Technician

Troubleshoot and repair the Minuteman III Personnel Access Systems, including all electronic systems related to the inner and outer-zone Security Systems within the network.