Leonard Humbird Email & Phone Number

Your first line of defense from expensive customer support calls is providing great customer documentation. Great documentation is the result of developing and applying three principles:1. Developing a thorough understanding of your audience.2. Developing a thorough understanding of how your product or service fulfills a need.3. Creating a documentation plan to provide just enough information at just the right time and place.That's where a technical writer comes in.Technical writers and communicators provide various commodities of the "Total User Experience," from marketing, sales, training, and customer support. This can include a wide range of end-user collateral, such as online help systems, training guides and tutorials, and support documentation.A technical writer can also improve the internal communications in your development process. Examples include producing clear product specifications, developing use case analysis, diagramming architecture and data flow, and assisting with user interface design, or quality assurance.As a technical writer, I provide easy and painless user assistance documentation right where it's needed - and in whatever forms that work best for you and your audience. I have a wide breadth of experience in many industries, including high-tech.I have produced entire publication sets online in HTML, Windows Help, embedded UI help, and PDF formats. I have mastered the best methods for technical communication, and have consulted at many of the high profile corporations anywhere touched by the Internet.Specialties: Help systems for consumer electronics products, banking information systems, health insurance information systems, retail information systems, manufacturing supply chain infrastructure, secure networking, UNIX and Windows architecture, QA methodologies, translation and localization, single-sourcing methodologies, HTML, PDF, Word, Visio, many others.Samples: lenhumbird.nfshost.com