Creating and implementing strategies and procedures to improve the collection of outstanding debt. Ensuring that the company policy on recoveries is followed and in line with regulations. Negotiating with debtors and preparing monthly feedback reports on payment collections. Ensuring the accurate and timely invoicing of customers.

Main roles include management-, administrative- and secretarial responsibilities that entail: Operational Management, Project Management, Financial Management, Relationship Management, Customer Service and General Office Administration.Key achievements:Presenting (through digital storytelling) our office at The South African Higher Education Community Engagement Forum (SAHECEF) conference at The University of Mpumalanga in 2019.Benchmarking with Bremen University, Germany in 2017.Vice Rector’s Award in recognition of outstanding service, commitment and excellence in the field of Community Engagement in 2014.Event coordinator for our first Community Engagement Open Day in 2013.Event coordinator for the Moshoeshoe Memorial Lecture (one of our important annual events) in 2009, 2012 and 2018. I also developed a project framework with guidelines, used continually for this and other events.Developed a fleet management system and implemented processes to effectively provide vehicles for all faculty community projects.

Travel and accommodation arrangements. Prioritized and prompt email communication. Handling payments of orders (office expenditures). Coordination of meetings and general office administration.

Data analysis and reporting. Customer care.

Liaison between Senior Managers, Managers and Staff. Traveling and accommodation arrangements. Diary management for the Executive. General office- and financial administration.

Diary management for the Re-engineering Manager. Organizing and coordinating projects for our team (60 members) in terms of: Traveling and accommodation arrangements. Preparing information for meetings, taking minutes and general office administration.Achievement: Organized the opening of Telkom Call Centre in 1997 and Customer Care of the year 1997.

Diary management for the Re-engineering Manager. Organizing and coordinating projects for our team (60 members) in terms of: Traveling and accommodation arrangements. Coordination of meetings, recording minutes and general office administration.

General office administration and typing of financial statements.