Leni Filgueira Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Oversee and manage comprehensive documentation projects across the IT Operations department, ensuring accurate and timely resolution of both back-end and front-end change requests, including dealer-facing forms and customer-facing correspondence.- Effectively track and organize documentation project workflows and statuses through Jira, as well as additionally ensuring seamless communication and collaboration with stakeholders and business team leads.- UAT testing for documentation projects, coordinating with stakeholders to ensure all documentation meets quality standards and business requirements before final deployment.- Active involvement in the Change Management process for documentation projects, implementing and managing updates while ensuring minimal disruption and clear communication across all impacted teams.

Markham, Ontario, Canada

- Managed dealership requests, prioritizing business needs in alignment with company guidelines.- Built dashboards for internal teams and board members to support their reporting and analytics needs, while communicating effectively and transparently with relevant stakeholders.- Implemented Funding Knowledge Database for daily use by analysts in the department.- Created reports for insurance deficiencies, escalations, vehicle trim errors.

Greater Toronto Area, Canada

- Created daily/monthly reports for dealers for verification of funds, approvals and dealership deficiencies. - Audited all funding documentation, ensuring conformance to HCCA funding data procedures.- Researched monetary transactions relating to booking, funding, and bonus incentives to ensure proper payment of funds to dealers.- Processed requests to internal departments utilizing information extracted from internal databases.

Toronto, Ontario, Canada

- Utilized various internal host systems and databases to prepare and deliver solutions to clients- Updated client information via internal CRM based on client needs- Assisted clients in planning, consolidating and liquidating debt through financial data analysis

Toronto, Ontario, Canada

- Retrieved, prepared and updated databases used to process tax returns and reclaims- Researched and catalogued Canadian tax legislation into presentable visual databases- Piloted the development and use of the company's CRM

Lawrence, Kansas Area

- Drafted and submitted an article on the Greek financial crisis and the meltdown that propagated throughout the Eurozone. Particular emphasis was placed in the ethical aftermath of a possible Greek default.- Assisted in the organization and conduction of the Second Annual Fundraiser.

Lawrence, Kansas Area

- Carried out 2-3 tutor groups made up of 4 to 5 students per semester. Subjects ranged from College Algebra to Engineering Calculus.- Assisted with homework and test preparation based on the needs of individual tutees.

B.A., Economics

Activities and Societies: Alpha Kappa Lambda (AKΛ), Global Awareness Program (GAP), International Student Association (ISA), Brazilian.

Diploma, Accounting

Activities and Societies: Student Leaders for Accounting and Financial Services

K-12

Activities and Societies: Model United Nations - Rio de Janeiro (BRAMUN) 2005, National Honor Society 2006www.ear.com.br