Business and process analysis for IT departmentProject management - projects in GIS application area (i.e.. DTM)Project prioritization and capacity management coordination.

Business Process Analyst in agile environment.Process mapping, design, analysis, improvement in customer /KYC area.

Retail products - Payment Cards:• Two key projects attendance: Card processing and new Electronic banking• Process description, monitoring and modelling • Methodical support - internal inscructions and user training creation, intranet product support administration• Changes proposals, proces analysis and optimalization, small changes implementation, management, documentation and results presentation, conversion of BRQ from Bussiness to IT

Process Manager, Payment Cards Processes:• Process description, monitoring and modelling (in Enterprise Architect)• Changes proposals, proces analyze and optimalization• Conversion of business reqitements to BRQ for IT• Mangement,od change requests, documentation and results presentation• Project attendance, card area responsibility• Setting of measurable quantities in processes,  FTE, mandays• Communication and methodical support, internal instructions co-operation• Reporting (changes impact, KPI, trends analysis)

• Implementation of strategies, tactics and processes connected with fraud risk management and with detection and investigation• Communication and methodology support, coordination of internal policies and procedures creation, employee training performance• Project and Change management/ project risk evaluation and management, identification of opportunities for improvement• Responsibility for daily operations and fraud prevention• Reporting (team results, KPIs, trend analysis) • Leading, managing and supervising a team of 4-8 specialists, targets control, individual evaluation, recruitment of new team members Fraud team activities : • Services monitoring, reports analysis, Investigation and solving of individual incidents, communication with police• Reporting – weekly and monthly statistics creation

Payment cards -• Methodology – creation of new merchant agreement, creation of methodology for agreement documentation, coordination of comments process• Reporting – creation and impelmentation of methodology of new SBK reports - quarterly data collecting from all Bank Cards Association Members, processing of statistics from collected data and distribution to banks• Business Representatives coordination

Risk and Fraud Manager (Payment Cards Division) • Leading payment cards Fraud Team, solving the cases of payment cards misused, prevention and investigation procedures coordination • Methodology – producing payment cards acceptance manuals, introducing basic fraud control tools• Reporting – creation of statistics and analysis, team results presentation• Projects - participation on projects introducing new card products • Communication with International,Associations, founding member of Security Committee under Bank Cards Association (BV SBK)Acquiring Manager (Payment Cards Division) • Leading a team of Acquiring Specialists, contributing to the strategy, handling of the key accounts• Methodology - description of internal processes and work flow • Reporting - creation of statistics of payment card turnovers • Merchants maintenance• Business conditions negotiation, preparation and closing of the deals for new contracts• Performance of merchant staff training for cards acceptance