Lenka Kysacká Email & Phone Number

Paris, Île-De-France, France

•Leading team of seven Billing & Collections Analysts across the globe•Recruiting and onboarding and training newly created team in Manila region•Ensuring the cash collection target is met on a monthly basis•Ensuring KPI is met on a monthly basis•Supporting, motivating, and coordinating the Billing and Collection Team to achieve the settargets and help them to grow•Performing audits requested by Auditors for the accounting period•Documenting processes (step by step) in our internal system “Confluence”•Leading the meetings with other departments and making sure to improveprocesses and achieve Company’s targets•Collaborating with sales and customer success team – establishing credit policyand payment term as per our T&C•Managing high-value VIP Customers and ensuring the payment is received by the due date•Reducing our DSO from 15 days to 7 days globally over past year•Working closely with the Tax office to provide Tax Residencies, W9 and MOD-21 formsto our customers in timely manner•Discussing the options with our legal team and debt agency

London, United Kingdom

• Handling customer’s queries and disputes within Company’s policy and meeting customer’s satisfaction• Maximizing cash collection (reached multiple times 100% of the target) and reducing our DSO (from 26days went down to 16 days) on both an individual and team targets to help the business function and grow• Pro-actively monitoring high-risk clients, prepayment clients• Ensuring external payments are allocated within customer’s expectations• Performing bank reconciliations weekly and monthly before closing the accounting system• Performing audit once a year requested by Auditors for the accounting period• Supporting, motivating, and coordinating Billing and Collection Team to achieve Cash Collection targetsset by Head Office• Cooperating with other teams and departments on changes or issues related to Accounts (pricing, billingcomplaints)• Training new team/company members, organizing meetings and presenting our monthly enterprise review• Working on projects to improve our workflow - collecting information on what needs to be improved, including testing of new/developed system• Ensuring CRM (Salesforce) and billing system customer's data is kept up to date

London, United Kingdom

• Handling customer’s queries and disputes within the Company’s policy and meeting customer’s satisfaction• Ensuring external payments are allocated within customer’s expectations• Supporting Billing and Collection Team to achieve Cash Collection targets set by Head Office• Cooperating with other teams and departments on changes or issues related to Accounts (pricing, billing, complaints)• Escalating issues that may impact the team or customers to the Billing and Collection Manager• Delivering a positive billing, payment and collection experience for our customers• Providing training, guidance and support for junior Accounts Receivable Analysts• Acting as the “Second-In-Charge” and stepping in for the Manager where required• Supporting AutoPay adoption for EMEA customers and meet AutoPay targets • Ensuring timely processing of customer requests such as cancellation of services• Ensuring collections action (i.e. reminders, suspensions) are processed and conducted within the policy• Ensuring CRM and billing system customer data is kept up to date• Continually sharing ideas and knowledge with the team, to upskill me and others around me• Escalating issues that impact the team or customers to the Billing & Collections Supervisor or Head Office as applicable• Assisting with other duties as required by the Billing & Collections Supervisor, EMEA

Bratislava, Bratislava Region, Slovak Republic

•AT&T uses English as the primary business language for all aspects of its operations•As a member of the Global Billing Resolution Team, assisted customers raising disputes•Served as single point of contact for the customers and handled the entire resolution process with an involvement of numerous other groups and divisions depending on the nature of the dispute•Operated in a demanding and high-pressure environment, with unsatisfied and emotional clients•After only five months of joining the firm, I was assigned to guide a dispute resolution team of two executives

Martin, Slovakia

• Assisted in leading gymnastic lessons, attended by children of age groups from six to sixteen years• Organised and provided documents and reports to the department and to external clients in an informational and well-organized manner• Created and maintained database records of the school members• Designed and organized meetings and dance competitions

Doolin, Ireland

• Formed smooth run of the ticket office and client relationships to maximize client satisfaction• Supervised bookings, assisted with administration, managed the payment system, count and balance cash register and receipts• Managed the information flow between the customer base and the company • Monitored weather conditions and adjusted time schedules of the ferry service to meet stringent safety requirements

Doolin, Ireland

•• Summer seasons job• Managed the hotel booking system, attended guest reception, responsible for the management of the payment system• Developed improvement programs designed to increase the attractiveness of the hotel for visitors• Served as the key point of contact with guests and provided concierge services, trip planning and assistance with arrangement of leisure activities in County Clare• Handled various inquiries raised by guests• Trained and supervised team of two staff members including front desk clerks and housekeepers

Martin, Žilina Region, Slovak Republic

•• Prepared and organised marketing activities, managed entertainment programmes and supervised timely and professional delivery of refreshments and consumables• Managed the hotel’s reservation system and room layouts to insure most efficient revenue generation• Assisted to caterers, stand designers and contractors and oversaw smooth operations of the ongoing events

Martin, Žilina Region, Slovak Republic

• Handled archived documents and materials for maximised efficiency of use of space and indexation• Administered archiving of newly submitted records and documentation • Supported all customer service communication channels

Master'S Degree, Elementary Education And Teaching

• Course work completed: psychology, German language, English language, human anatomy, human physiology, gymnastics, athletics, swimming.

International Exchange Programme

• Course work completed: democracy and society, pedagogy, general didactics, Danish language • Responsible for leading creative exercises.