Responsibility for sale of MICE bussiness for 2 hotels in Prague - Vienna House Andel´s Prague and Vienna House Diplomat Prague.Main tasks:-crosselling between our properties in Prague, checking availability-determining type and volume of business, quotation - pricing-processing of offers-follow-up calls, lead management-closing the business, creating of contracts and proforma invoices-upselling-daily communication with organisers and business partners-site inspections-experience with Protel and Amadeus reservation system-close cooperation with Team Lead and supporting the rest of the team

Vienna House Diplomat Prague

Responsibility for coordination of events, conferences, trainings, workshops, exhibitions etc.Main tasks:-processing of offers-follow-up calls, lead management-closing the business, creating of contracts-upselling-coordination of all details of the event to the beginning-processing of function sheets and sharing all information with colleagues from other departments-issuing of proforma inovoices-daily communication with organisers and guests, support during the event-site inspections-experience with Protel reservation system

Main responsibility for all reservations of accommodation - MICE segment-accepting and handling with individual reservations for each event, conference or congress-working with group rooming lists-daily communication with organisers and guests, checking all special requests -issuing of proforma invoices-preparation and sending of confirmations and visa letters to guests-final control of all reservations (names, terms, conditions of payment, etc.)-support for the organisers and guests during the event in the hotelExperience with: IRS, FIT, group reservations and corporate reservationsWork with Opera reservation system

Responsibility for all daily tasks at reception: check-in, check-out, payments, guest relations, offering conciérge services (city sightseeing tours, tickets for concerts and theatre, reservations in restaurants, basic information about Prague, transportation means in the city, opening hours of cultural institutions etc.), daily communication with all guests in person, by email and telephone, night audit. Experience with reservations: proceeding of all reservation into the system, confirming reservations to the guests, concerning on guest´s needs and requirements.Work with Hores

Responsibility for: check-in, check-out, payments, daily communication with all guests in person, by telephone, selling additional sortiment of drinks and refreshment.