Lenka Boksova Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Scheduled client’s visit by matching client's needs with the right service providers, on average, scheduled 50 visits a day. Supported client‘s needs with home centered approach providing them full-service solutions to their health care needs. By coordinating schedules and pairing clients and providers up based on needs and qualifications. Supported a large team of up to 60 Personal Support Workers and a caseload of 300 clients.Maintained up-to-date knowledge of HCCSS and VHA policies and procedures to address client needs and ensure service providers safety.Maintained and updated database of sensitive data of clients and service providers.Effectively answered and managed 70+ calls and mails daily by addressing client’s questions and inquiries. Coordinated with a variety of different departments including, but not limited to, finance and billing to maintain provincial legislation around amount of hours and services provided to citizens.

Toronto, Ontario, Canada

Coordinated and participated in quality set – up and breakdown.Assisted events coordinator with the execution of events by providing required administrative support.Managed logistics in preparation for events including setting up displays, presentations, and equipment.Demonstrated professionalism and strong sense of teamwork with ability to manage, prioritize, multi-task and thrive in a fast-paced environment.

Toronto

Interacted with customers professionally by phone, mail or in-person to provide excellent customer service and ensure smooth running operations.Led, mentored, motivated, and trained up to 10 new hires to achieve desired performance outcomes.Handled difficult complaints and issues with ease, escalating major inquires to management.Created and implemented a pilot of daily and weekly reception duty checklists along with a hiring booklet to support a tailored training approach within the staff ensuring compliance to company procedures across the different shifts.Responsible for maintaining walk in lead generation, booking appointments for tours, personal training and other services offered.

Toronto

Responsible for scheduling reservations, organizing seating arrangements and planning events and catering opportunities.Managed restaurant inventory, including purchasing adequate quantities of food and drink supplies and dining materials.Applied effective conflict resolution strategies to discover and resolve customer concerns in a smooth and professional manner.Elected, developed and managed employees.Provided support to owner by handling certain administrative work. Assisted in development and design promotional materials such as advertisements and posters.

Žiar Nad Hronom, Slovakia

Planned, assisted with coordination and monitoring projects supported by European Union Fund.Reported and evaluated the implementation of structural projects. Effectively supported manager with administrative tasks and coordinated projects. Scheduled and managed meetings with sales managers. Scheduled interviews with the candidates and led the interviews with them. Maintained current and accurate database of 150 employers. Prepared and updated contracts. Responsible for cooperative and productive communication with banks and clients on daily basis to ensure a smooth day- to- day running process.

Žiar Nad Hronom, Slovakia

Prepared estimates for various product lines.Communicated with production and sale department to achieve proper estimates for order processing

Darien, Ct, Usa

Assist in food service operation - taking the orders and serving the drinks to the customers.Communication with the kitchen staff by using the computer.Assist in event planning and organization such as weddings, parties, business meetings, golf tournaments and other events.

Service Excellence For Business, Hospitality Service Excellence,Hotel Service Excellence, Event Planning Excellence, Sales Service Ex, Diploma

Hospitality Service Excellence,Hotel Service Excellence, Event Planning Excellence,Sales Service Excellence, Canadian Workplace.

Masters Of International Trade, Faculty Of Commerce, International Business

Bachelor Of International Business, Faculty Of Commerce, Business Activities In Foreign Trade