Lenka Miskovicova Email & Phone Number

Bratislavský Kraj, Slovensko

Effectively supervised day-to-day front-end operations of a busy customer service department.Hired, trained, and mentored top customer service agents and front-end staff.Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.Created, edited, and altered customer service strategies and procedures in an Agile manner to best deliver a satisfying experience for all clients and customers.Managed and updated the customer loyalty program.Answered product and service questions and offered information on related products and services. Boosted new customer NPS scores by 11%.Placed and canceled an average of 200+ orders from customers, distributors, and agents a week.Maintained customer retention rate 40% above the company average.

Bratislava, Slovakia

Greeted customers, providing friendly, welcoming customer service, and receiving 100% positive reviews on Google customer comments.Surpassed sales targets by 10% by understanding diner preferences and recommending high-margin menu items.Provided welcoming, caring, and prompt customer service while tending to 10+tables, and turning.tables within 30 minutes of seating.Communicating with co-workers, effectively covering all diner needs during busy hours and reducing wait-time for tables by 15 minutes.Observed staff work, giving clear instructions for improvement, and reprimanding staff when needed.Delegated 6+ employee work schedules and tasks, providing feedback and constructive dialog when needed.

Bratislava, Slovakia

Managed staff of 8 as the head waitress in a high-end restaurant.Created flower arrangements and prepared tables in an aesthetically-pleasing manner before the service.Memorized a 20+ dish menu and made personalized recommendations to customers.Routinely served 50 customers during evening shifts and offered quick and friendly service.Prepared hot dishes, salads and desserts and assembled drinks at the bar.